I have followed this thread for some time.My experience with Rory was bad from the start to say the least.I first contacted him about 3 years ago about becoming a dealer,he was quite gung-ho about the proposition,and emailed me the information,along with how much of an investment I would have to make.While I was contemplating,I found out that my Mom had just been diagnosed with terminal cancer,I explained this to him,to which he complained about wasting his time.
When I decided to go with a P &M furnace,I called in March,was told Rory would call me back,2 months later no calls. I called again, to which he lied to me saying he had returned the call many times,I have VoIP phone service,so I can look up all numbers called for months. I then contacted local dealer,who after 2 calls told me that Rory had told him to back off,he had started the deal!!
When I did make the deal,it was on a Friday,dealer told me he would be by with stove on Monday,didn't happen for 3 weeks,Rory said it was my fault as I hadn't made a deposit,yet stove would have been here before check went through the mail
After the stove arrived,Ihad a Lot of trouble with burn times,ash clean out,etc. Slim and Brian tried to help me out,when I phoned for Brian to try to get the stove working properly ,Rory basically told me that nobody but me had trouble with this stove,maybe I should consider another brand,even though I had heard from others with similar problems.
To basically sum it up,when a company rep calls you everything but a white man,it sickens you of the company.Sorry for the long rant,but I think P & M is better off without him,and I am much happier with this furnace,and the level of customer support