Rugerman, as I have posted here before, first I would send them the info on this thread as to make them aware of the conversations here about thier product, second I would try to be patient as most of the manufacturers are very busy right now with production, not saying that it's right but they are going to make production thier priority right now, Third I would contact them again and ask if in thier opinion you may have done something to avoid the problem, It is always easier to come to a compromise than to get immediate responses by yelling that thier product is a piece of crap, that will just get you hung up on and nobody will be in a hurry to help you, If you are truly in a hurry, I would suggest installing another brand with good references and follow the warranty, educate yourself before you buy.