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Author Topic: Cracks  (Read 28461 times)

automan77

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Re: Cracks
« Reply #30 on: May 01, 2016, 01:46:38 PM »

Here's a few Pic's. I called Ridgewood and left a message.
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

automan77

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Re: Cracks
« Reply #31 on: May 01, 2016, 01:51:23 PM »

Will see what they have to say. I never got my stove to hot I kept my nitrates right on the money. Sent in my water samples every 6 months. 
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

mlappin

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Re: Cracks
« Reply #32 on: May 01, 2016, 02:33:33 PM »

Well, Still not sure what to do. I don't want to sell the stove knowing there is problems. If I have it welded how long until it cracks again. I don't want to get in the middle of heating season and have it fail. I think its an engineering problem. Expansion and contraction with the heat? Metal not thick enough? water not circulating in that area? mlappin if you have any ideas let us know. The stove has worked without a hiccup for two years. It heats my 2000 sqft house and 40X60 garage with no problems in the heart of winter. I also think there are a lot more stoves out there with the same problem that we don't know about. I almost pulled the trigger on a central but didn't like there warranty, in regards to you have to ship it and pay the tab.

Yah, when I fist started shopping for a gasser, the E2400 was gonna run about $2500 more than a G400.

I’d like to personally eyeball a unit first, but certainly sounds like an engineering issue due to expansion/contraction.
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Stihl 023
Stihl 362
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Sachs Dolmar 112 and 120
Homemade skid steer mounted splitter, 30" throat, 5" cylinder
Wood-Eze model 8100 firewood processor

HeatmasterSS dealer for Northern Indiana

jamesbodeis

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Re: Cracks
« Reply #33 on: May 02, 2016, 07:54:38 AM »

those are identical to my cracks. They told me the only way it could happen was by overheating, which I am pretty sure never happened.
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Ridgewood 7500

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automan77

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Re: Cracks
« Reply #34 on: May 02, 2016, 10:53:19 AM »

I know mine never overheated I keep a close on the water level . It's always ran nice. Thank god it never leaked yet.
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

Michiganman

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Re: Cracks
« Reply #35 on: May 02, 2016, 07:29:40 PM »

I know mine never overheated. I don't think were going to get anything from the owner. it is what it is. From what I understood they were in business for 19 years. When I went and looked at the stove they were building a new house, I thought it was a tried and true product. oh well live and learn. Intensedrive let me know if you get a response. I think i'm going to sell the stove and get something different. There is no leaks and has worked great but I don't want to deal with welding the cracks.
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automan77

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Re: Cracks
« Reply #36 on: May 03, 2016, 12:07:05 PM »

They want me to send in the photos and pic of bill of sale and photo  of warranty and there gonna look into it.  First he said bring my stove to them. I said that's not gonna happen. Then he told me to get a price on hiring a welder and they might pay for half the bill. I don't think there gonna do anything.
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

jamesbodeis

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Re: Cracks
« Reply #37 on: May 03, 2016, 12:24:31 PM »

He told me if I brought it to him he would weld it. I said the same thing. It's happened to too many people now for it to have been some kind of fluke. I wonder how many more there out there that we will never know about because the owners aren't on this site. I know of 3 within a few miles of me but i dont know the people and I don't want to just knock on the door and ask if I can look in their stove.
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Ridgewood 7500

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automan77

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Re: Cracks
« Reply #38 on: May 03, 2016, 12:45:42 PM »

I just sent them the photos so I'll let you know what they say.
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

mlappin

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Re: Cracks
« Reply #39 on: May 03, 2016, 07:10:32 PM »

They want me to send in the photos and pic of bill of sale and photo  of warranty and there gonna look into it.  First he said bring my stove to them. I said that's not gonna happen. Then he told me to get a price on hiring a welder and they might pay for half the bill. I don't think there gonna do anything.

I can see the photos, but why a copy of your bill of sale and the warranty? I would think they’d have that on record already.
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Stihl 023
Stihl 362
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Sachs Dolmar 112 and 120
Homemade skid steer mounted splitter, 30" throat, 5" cylinder
Wood-Eze model 8100 firewood processor

HeatmasterSS dealer for Northern Indiana

automan77

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Re: Cracks
« Reply #40 on: May 04, 2016, 01:43:54 PM »

So they know I am the original owner.  I'm still waiting to hear something. 
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Scott K
Stihl ms 311
Husky 455

St Clair County Michigan



Troy Built 27 ton splitter

mlappin

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Re: Cracks
« Reply #41 on: May 04, 2016, 04:54:54 PM »

So they know I am the original owner.  I'm still waiting to hear something.

Gotcha
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Stihl 023
Stihl 362
Stihl 460
Sachs Dolmar 112 and 120
Homemade skid steer mounted splitter, 30" throat, 5" cylinder
Wood-Eze model 8100 firewood processor

HeatmasterSS dealer for Northern Indiana

ridgeman

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Re: Cracks
« Reply #42 on: May 08, 2016, 07:40:06 AM »

Its expansion and contraction. All a design flaw they'll probably all do it at some point in time. Let's just say I spoke with someone that use to be afilated with Ridgewood and that's was an issue he thought should be fixed but Tim didn't want to add to fabrication time
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Michiganman

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Re: Cracks
« Reply #43 on: May 08, 2016, 08:34:52 AM »

So they knew it was a problem and still sold the units knowing they would crack. Did they give any kind of idea how to fix them? Do you think they should be held accountable? Is anybody pursuing a refund or solution to the problem, or should we just chalk this up to a learning experience.
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ridgeman

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Re: Cracks
« Reply #44 on: May 08, 2016, 03:25:04 PM »

Heck ya I believe we should all sue tim over it but I know darn well it's just going to waste everyone's time and money. Tims a real crook Craig was the guy who built the business and was always there to help. As a side note they shouldn't crack past weld were firebox and water jacket meet. All I did was drill hole on bottom of crack to stop it and weld it. I think the biggest thing is when there heating up from dead cold the first light of year and when shutting down. Live and learn I guess with how to spend my hard earned money but the things pretty much paid for about and i d say its a solid machine minus the electric issues and cracking
« Last Edit: May 08, 2016, 04:16:29 PM by ridgeman »
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