Outdoor Wood Furnace Info

Outdoor Furnaces - Manufacturers WITH EPA-Certified Models => HeatMaster => Topic started by: userdk on September 15, 2014, 11:04:55 AM

Title: Keep Up Your Water Treatment
Post by: userdk on September 15, 2014, 11:04:55 AM: Just a reminder to Heatmaster owners. Keep sending in those samples once a year. Water quality is essential to furnace longevity. Sample bottles and treatment should be available through your local dealer.
Title: Re: Keep Up Your Water Treatment
Post by: dana k on September 15, 2014, 05:03:06 PM: Got my new boiler filled over weekend and sent sample off saturday
Title: Re: Keep Up Your Water Treatment
Post by: treeeman00 on October 06, 2014, 07:09:24 PM: Steeltech takes forever to return water sample results. I bought my 5000E last year so I sent my sample in in January. Got my results back in feb and said I needed to add some and to return the sample. Well returned the sample in late feb and still haven't heard back from them
Title: Re: Keep Up Your Water Treatment
Post by: Jwood on October 06, 2014, 10:07:23 PM: Quote from: treeeman00 on October 06, 2014, 07:09:24 PM
Steeltech takes forever to return water sample results. I bought my 5000E last year so I sent my sample in in January. Got my results back in feb and said I needed to add some and to return the sample. Well returned the sample in late feb and still haven't heard back from them

That's handy ???
Title: Re: Keep Up Your Water Treatment
Post by: mlappin on October 07, 2014, 08:42:48 AM: Quote from: treeeman00 on October 06, 2014, 07:09:24 PM
Steeltech takes forever to return water sample results. I bought my 5000E last year so I sent my sample in in January. Got my results back in feb and said I needed to add some and to return the sample. Well returned the sample in late feb and still haven't heard back from them

You might want to contact them and make sure they received it, hate of them to pull warranty crap if it ever arises because the USPS lost it.

If I want something to absolutely arrive on time and intact, UPS or FedEx.
Title: Re: Keep Up Your Water Treatment
Post by: treeeman00 on October 09, 2014, 05:34:54 PM: I guess I will have to contact them
Title: Re: Keep Up Your Water Treatment
Post by: CountryBoyJohn on October 10, 2014, 05:30:44 AM: Quote from: mlappin on October 07, 2014, 08:42:48 AM
Quote from: treeeman00 on October 06, 2014, 07:09:24 PM
Steeltech takes forever to return water sample results. I bought my 5000E last year so I sent my sample in in January. Got my results back in feb and said I needed to add some and to return the sample. Well returned the sample in late feb and still haven't heard back from them

You might want to contact them and make sure they received it, hate of them to pull warranty crap if it ever arises because the USPS lost it.

If I want something to absolutely arrive on time and intact, UPS or FedEx.

I'm pretty sure it goes to a P.O. Box, which means we can't use UPS or FedEx.
Title: Re: Keep Up Your Water Treatment
Post by: yoderheating on October 10, 2014, 07:35:21 AM: Just call them and make sure they have a record of it.
Title: Re: Keep Up Your Water Treatment
Post by: treeeman00 on October 17, 2014, 08:35:27 PM: I contacted them and they said that they did not receive the last sample. They say they usually have a handful of samples that do not make it to them for some reason. They said no worries about the warranty. Just said to resend the sample. That's a relief!