So you DO know who I am talking about!
Welcome to Michigan.
Yeah, they charge for everything. Try and make a claim for down time. It is set up so it is virtually impossible. 16 days in arow w/o power or something crazy like that. We had lines down in our field earlier this year, took them two and a half days to come and verify, yup two poles broken and lines laying on the ground. "Are you sure it isn't your breaker?" Yes dumbass, I'm staring at the MF pole laying down and the snapped line.
Did I mention I don't play well with others? They just rub my fur the wrong way. But it sounds if we have the same power company, maybe just under different names.