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1

Site Suggestions / Warranty, How the companys live up to what they promise

« on: February 06, 2009, 04:57:27 PM »

I think that their should be a tab for warranty Info on how the company preforms on their end, for different problems that may arise. Like leaks How they fixed it ? did that person have to send their furnace back to the company or did they send someone over to fix it, How much it cost, time frame to fix ect, ect.

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Hawken Energy, support only / Re: Buyer beware

« on: February 06, 2009, 03:07:11 PM »

Good post tim I agree. If it is so dry that the bark fell off It sounds that the hardwood was turning soft and took on some moisture espically if it took 7 hours to get to temp? Black stuff comeing out of the door? all signs of moisture in the wood.The Heat going out the chimney? The moisture is starving your Btu's .Maybe I should have pushed my dealer for 3 months  to get me my furnace faster I Could have been useing it 2 months sooner. One of the things that i like about hawken is they want you to use certian parts so your boiler can be all it can be. They dont want you to buy a hummer and use Kia Parts on it. I done some searches trying to find a better deal on the same parts on ebay and a few outher sites and nobody can touch their prices except on the water to air exchangers.(I called my dealer for priceing and he got  them cheaper than hawkens store on ebay).And the comment about Dave, He is very smart when it comes to these furnaces he knows them inside and out, I have spent many hours on the phone with him going over my questions and thru my install and purchase. I get a 12 hr Burn time With my 1100. Ouch try to get some PROPERLY seasoned wood and let me know if it make a difference I think we will hear a different story. I would like to see a post on how outher companys handle their warranty issues so we can compare who stands behind what. It sounds like hawken stood behind their product very well to me. I like my hawken furnace and the support of the hawken team.

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Hawken Energy, support only / Re: Hawken Energy Owner

« on: February 06, 2009, 02:35:12 PM »

I have an he-1100 works alot better than my old central did.goes thru alot less wood, I get about a 12 hour burn time. I agree about the black stuff it is caused by the type of wood that you burn try a dry seasoned wood and it will go away. You will also get your stove up to temp alot faster. I have talked to dave at hawken quite a bit before i bought my 1100 Cant say nothing bad about dave he answered all my questions and returned all my calls promptly even after the sale.He helped me during the install by guideing me thru it over the phone, a few times he called me from his house on his own time (8pm)just to make sure things were going smooth with the install If you do your homework inside and out you can not beat a hawken SERVICE AND QUALITY.