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[roxann]

right slim the outdoor wood furnace is my only heating source for now.. I do have the clothes dryer   lol  one propane heater and 1 electric heater I am hoping Bruce will be here soon to put in new parts I plan on calling him to follow up today

[slimjim]

Good to hear you are OK, do you have a time frame of when the parts are coming in and when he will do the repairs? I just tried calling you but your phone must be off and can't accept voicemail.

[roxann]

no word I thought they would be here by now just called bruce went to voice mail left a message
my phone just died its back on no voicemail set up love it that way 

[slimjim]

OK, just checking in, be careful with the propane heater.

[roxann]

no word from Bruce yesterday guess those parts didn't come in or he don't work on Fridays...
stoves at 136 temp in house 60 my daughter is eating ice-cream for breakfast 

[hondaracer2oo4]

Your low stove temp issue are because for your loading techniques with the boiler. Once it's is up to temp it is away for it to maintain temp as long as wood is loaded correctly and it is quality wood.

[roxann]

I feel I know how to load a stove but maybe not........Is there a class or something??? It's way warmer when the  temps up its been one issue of mine with this stove along with all the ash build up.

[hondaracer2oo4]

What do you mean by 'its way warmer when the temps up'? You mean warmer in the house? If that is what you mean it is absolutely true. Here is a chart for BTU's per foot of baseboard at different temperatures. http://www.builditsolar.com/References/HydronicHeating/SlantFinBaseboardOutput327.pdf  As you can see if you are giving the baseboard only 130 degrees from the owb you are only getting 260 btus per foot. If you give it 180 like you should be the BTU per foot nearly doubles to 580 btu per foot. So as you can see this is the reason why your house won't warm up sometimes. You need to have the stove up to 180 degrees where it should be to allow the baseboard to put out the number of btus your home requires.

As far as classes go Slim(Richard) is someone that is very experienced with gassification furnaces and I am sure could give you some great pointers or a lesson. I know you don't want to spend any more money but it may be VERY worth it to have Richard come out for a couple of hours and just look over your system to make sure that everything is right and efficient as well as give you a little lesson on how to load the stove. You should have zero problems keeping the stove at 180 all of the time. 

[slimjim]

  I have spoken with the installer and other than a possible ghost flow issue in the second floor, I believe she is OK there, the issue is with the stove, my biggest concern is that it consistently over heats and boils off the water, she had anti-freeze in it but who knows how much is left, she said yesterday that she will contact the supply house and get some test strips to test it. As far as me teaching her how to run it, I certainly would be OK with trying but it is not my brand and I know very little about it, perhaps it would be better if you guys with the same brand helped out on this part, I can handle the controls but those of you who have that model may know its quirks better than I. Bruce Roxann says you are now watching the thread, Please chime in.

[hondaracer2oo4]

Thats good that it sounds like the in house plumbing is correct. The only way I can think of the stove not being able to bring itself up to temp and stay there consistently until the next time it needs to be loaded is a bridging issue in the firebox, wood with a high moisture content or improper small and big wood mix. I don't run a gasser though, this is only from reading through others comments on what they need to do to keep their unit running like it should. 

[roxann]

Really mix  of big and small wood would make the temp low?? I do that.  Bridging wood is that crossing the wood cause I make sure it flat and stacked flat
I find when I'm not getting enough heat the stoves ashes need to be cleaned...  I did that today and the temp got to 171 house is toasty. I thought this stove would be fill it and forget it 

[slimjim]

Hey Roxann, I gotta bridge wanna buy it, Sales Sales Sales

[roxann]

No thanks I already have one haha

[slimjim]

I'm glad you can still laugh, we'll get it working right if we keep trying, any answers from corporate?

[Sprinter]

What a joke, all could have been avoided with just a qualified installer, unless this is the most defective OWB and Bruce is hiding information and using the "parts haven't come in yet" excuse. Till they figure it out. Its a tactic to relieve his portion of blame, for the time being. I don't wait more than 48 hours for parts on a no heat call in the worst of situations.  I'll rob parts from another unit if I have too. And on a new install.......wow, you HAVE to take those calls whether you like them or not.

Slim? Is there more to the story? Is Roxann an unreasonable customer? 

If This happened here, somebody would be contacting the attorney general consumer protection division.  Issues like this get resolved pretty quick, when it's about someone's heat.

An OWB that requires sensitive loading instructions, wasn't this covered at the install? I wonder if this whole thread will be a learning experience for future Bruce/heatmore customers?  Atleast it sounds like some are learning........... on Roxanns job/expense that is...