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[Jwood]

Slim you did nothing wrong! You HELPED someone who needed help, let's say for a second you were not a P&M rep then who would they call. I think the way it should have been handled was to not call your office but call you and say thank you for helping out where you didn't need to help out, we really appreciate it!

[mlappin]

 

I do not want to beat a dead horse but it seems that the local dealers wife has called our office to complain about my involvement with this thread, I ask you guys and gals, did I do anything wrong? Good morning Terry, I'm truly happy that you are following the thread, perhaps you should post your thoughts! I just spoke with Mike at your corporate office and he says that he appreciated my involvement and will be looking into the situation, perhaps you would like to call me instead of our office, you know the number, have a nice day!

 

[randy_1]

I just spent the past two evenings reading this post from start to finish keeping an unbiased open mind, and all I can say is WOW did this dealer really drop the ball. How is it possible for anyone in business to let a customers problem  go on this long without taking care of it. I think if it wasn't for Slim and a few of you others on here this situation would certainly have  been a lot worse. As for the dealers wife calling the Home office on you Slim. I hope Brian and the rest of his management team see this situation for what it really is and continue to support what you are doing for the betterment of the industry as a whole. I agree with Slim's stance on this situation I, like him do not promote my business by bashing other competitors. But rather by showing customers what I can do, or offer, that the other competitors cant do or chose not to. I honestly believe this situation is a prime example of this philosophy. As for Heatmor I think they are a good company with a good product, I think its a case of one bad apple ruining the whole cart full. I think the dealer on the other hand left a little on the table as far as following through with his end of his dealer agreement.

[slimjim]

Thanks for the votes of confidence guys, I do appreciate it!

[Jwood]

It's I always find it both funny and irritating when someone gets upset that someone did their job after failure to do it themselves, I don't need to say things could have been different for Roxann if she had proper dealer support. That's all I will say and I hope Roxann's owb has a great next season!

[slimjim]

Roxann, any thoughts on these last couple of pages?  Are you still running the boiler? My supply house can help with the layout of your radiant slab in the basement as well as adding heat in the main house if you wish, PM me if you want their number, Greg is their GURU and he would be happy to help.

[roxann]

Good morning all...
Yes I'm still running the lemon... nights are in the 30's.. only filling one time last over 24 hours witch is awesome! However I am still having slight issues the outside light works when it wants.. Iv'e noticed the fan blower makes a weird noise and puffs smoke out literally a puff puff puff. I took the blower off to see if there was something stuck in the flapper nothing was... IDK what that was all about it only happened once other then that house is warm temp is good.  I am worried about winter and how the unit is going to operate.!! The roads are still posted iv'e been doing a lot of outside cleaning getting ready for the basement work.. I just hope by adding radiant heat it helps and not add problems.

Slim in my eyes you did nothing wrong!!!! BUT HELP I am veeeerrrrrrrryyyyyyyyy thankful I found this site and for everyone's  input and help. Honestly slim you are the one that got things happening with HEatmor... I am happy to of found this site in my desperate times. I needed help that I wasn't getting from heatmor or dealer.  I am not out to bash either I think Bruce is a nice guy! I'm sure his wife hinders his business I know she did in my case..

 my opinion I think the dealer should be checking in with there customers here and there like you do slim to make sure things are good..   

[slimjim]

Good morning Terry, suggestion, next time you wish to make a call perhaps instead of speaking with your competitions customer service, perhaps your calls could be made far more constructive if done in this order, 1 return the call to your customer and try to solve the problem, 2 contact mike if you can't figure it out on your own, he seems to know his stuff and I'm sure he will be happy to help, 3 you could try calling me but I'm sure that's not going to happen, 4 if you really need to complain about me then try calling Brian at our office and not Kris.

[Jwood]

 

[puckerave]

Good for you Slimjim it seems to me that you handle the situation the right way. The heatmore owner needed help  and came hear for it. You did the right thing and did exactly that. If she would have got that help like she should have in a timely manner you would have never been involved. You did what was right.
Take care.
Sean

[roxann]

I do believe  I did follow terry suggestions many times and failed that's when I found this site... who the heck is Brian???

[roxann]

slim don't sweat what Terri says you cant win with people like that for whats it worth thanks again

[randy_1]

Brian is the owner and CEO of portage and maine ,,,slims boss...if u call and ask for him he will take your call...

[farmboythegreat]

Brian is the owner and CEO of portage and maine ,,,slims boss...if u call and ask for him he will take your call...

WHAT A CEO   that actually talks to  "them " ??

[slimjim]

I know, a bit of a different concept isn't it.