Well looks like Arthur Turple of Wooddoctor can not say a reply about his warranty as its all over the place as BAD !!!
Goodluck57
Rank: Apprentice
Rating: 96%, 6 Votes
My advise is this: STAY AWAY from Global Hydronics, Bio Heat, Wood Doctor, and Hawken Energy. All negative stuff out there on them. See arboristsite dot com for more information that is being posted search for Hawken Energy, you'll find it. The only real solution is to sue these companies as they have neglected customers for years, over and over again. It has been posted that Hawken Energy uses an "independent" report that claims Hawken is the best in the business, they are not!!! By the looks of it, the owner of Hawken Energy made up this report and is using one of his other business to promote it. This is pathetic.
I say stay away from Global, Bio Heat, and Wood Doctor, as It would seem that Global hydronics makes them all, at least they all look alike, and the warranty complaints on the internet name these companies as being the worst. Hawken Energy once sold Global Hydronics units that they relabeled as their own, but did not tell the costumers this. I guess they even printed a flyer that changed the model numbers, but when you got the unit on your land it was a Global Hydronics and not a Hawken Energy. One or more of these companies is being sued now. Nothing good to say about one of these companies. The whole thread over at arboristsite should be read as it uncovers a lot of information these companies did not want the public to know about.
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Solution 3 posted 10 months ago
class action
Rank: Apprentice
Rating: 94%, 4 Votes
The reason they want you to ship it for repair is so you will forget about it !
You are correct its from Manitoba , its part of a Religious cult colony that is building them , and somehow part of the Rock Church out there, I saw one of the owners in a show in USA in 2009 , he and his buddies were joking about how many they can pump out under different names, all old second class steel . they offer 30 year warranty , I got one of the owners cards, some German guy Arthur Turple from Truro Nova Scotia , he has many names I find.
www.wooddoctorfurnace.com www.outdoorwoodfurnaces.ca and all owned by Outside Heating Systems Ltd . I think is like this so he can loose on a class action suit !!! so I see he selling all stock as fast as he can and under cut his DEALERS even Wood Doctor !
http://truro.kijiji.ca/c-buy-and-sel...AdIdZ183381387http://truro.kijiji.ca/c-buy-and-sel...AdIdZ183381387watch for Wood Doctor Truro Arthur Turple
Company/Society Name: OUTSIDE HEATING SYSTEM LTD.
Registry ID: 3043598
Type: N.S. Limited Company
Nature Of Business:
Status: Active
Jurisdiction: Nova Scotia
Registered Office: 35 COMMERCIAL STREET, SUITE 101
TRURO NS CANADA B2N 3H9
Mailing Address: 35 COMMERCIAL STREET, SUITE 101
TRURO NS Canada B2N 3H9
PEOPLE
RELATED REGISTRATIONS
This Company ...
THE WOOD DOCTOR Registered
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class action
10 months ago
firestarter nova scotia Total Posts: 2 Joined 2009-02-27 I have a Boiler Plate model and it is 6 years old and has started to leak. My furnace was filled with antifreeze to help prevent corrosion, but that was a waist of time. I am being told that ” because I had installed a 8 foot section of chimney, condensation in the smoke pipe and ran down inside the firebox and this contributed to the welds failing(Rusting Out).” They are denying warranty. The warranty on the furnace is only good for 5 years. I saw the classic boiler furnaces a week after I had purchased my Wood Doctor and I thought it was a much better furnace, and now I am sure that I made a mistake. If they offered to give me a new furnace to replace this one I would sell it for as much as I could get for it and buy a Classic Boiler. I know there are allot of dead Wood Doctors
www.wooddoctorfurnace.com in this area. The furnace worked well up until now, but I was waiting for the past two years for something to go wrong with it after hearing other peoples stories. Reply
class action
10 months ago
Burning Chunk Nova Scotia, CanadaTotal Posts: 35Joined 2009-01-23 What a farce . . . yours rusted from the outside-in (inside-out to me would be from the water jacket, out!) and they are denying warranty. Does Wood Doctor say anywhere in the literature they provided to you that there is a limit on the length of pipe you can install and that this may happen if you install too long a piece and they will there-by void your warranty?
Did they convince you to ship your entire boiler to their factory for examination at your expense and then pull this excuse to void your warranty out of their hat?
So, “Now We Know!!”, Wood Doctor’s boiler plate lasts about 6 heating seasons before corroding through and leaking all over the ground and Heavy Duty Stainless Steel can corrode through in less than 3 heating seasons!!
Isn’t that Wood Doctor product just the cat’s meow!
So to add to the confusion that Wood Doctor seems to wallow in . . . is your boiler “Heavy Duty Full Boiler Plate” or did they manage to slip you something they might now describe as “Light Duty Half Boiler Plate” that you didn’t think you had bought from them in the first place?
Wood Doctor is telling me now, that I originally bought a Light Duty Stainless Steel Global Hydronics boiler from them. Funny, how I never heard any of these terms until well after the fact! I know what I bought from them, “A Heavy Duty Stainless Steel Wood Doctor Furnace!”
It’s like they’re trying to say, “You bought our cheap product and got what you paid for! What did you expect, Dah!”
Leaky :down:
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class action
10 months ago
firestarter nova scotiaTotal Posts: 2Joined 2009-02-27 I can’t find the literature that came with the furnace when I bought it, I will look for it soon. But I have a friend with the same set up and he isn’t having any problems (YET). They told me that my furnace only had a 5 year FULL warranty and I’m not sure what the replacement warranty is , 30 year warranty is a SCAM ! , I have to talk to them again. It’s not like I purchased there cheapest model. I paid almost $10 000 CASH for the furnace, its a big one.
What I am planning to do is to get a welder down and cut the thing wide open and perform the repairs and I will take some pictures of the thing opened up and then I am going to put it in the Auto Trader for sale as scrap metal. Free advertising for them, I will also put it on the net. I was so upset when they screwed me around, I decided that I would have more fun screwing with them and hopefully prevent someone else from making the same mistake that I did. They didn’t even come look at it. I called them when I discovered the problem and it took them almost 3 weeks to get back to me and say they were not going to cover it. It was some Arthur Turple salesman and really sounded strange on the phone like he was working from his truck. Its a real candy *** operation that they are running. I am going to take the furnace right apart and inspect the entire furnace and rebuild it they way they should have built it in the first place. And when it blowes up I will buy a one from Central Boiler. Be aware WOODDOCTOR is No GOOD ! Reply
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Solution 4 posted 1 year ago
alenorm
Rank: Wiz
Rating: 84%, 275 Votes
Usually leaqks comes from two sources one from the vent that may be closed with dirts or from the condensing unit that is building ice and that may need to be cleaned too. open the unit and start it and see where the water coming from does it buid on the bottom and if you can see if you have any dirts...ssometime th ehole is too small see if you can make new one big
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hawken666
17 days ago
Best to Study the warranty , Like WoorDoctor Arthur Turple has a SCAM warranty and refuses to discuss it ! Re: Truth about Wood Doctor by president « Reply #3 on: November 13, 2010, 05:32:55 PM » Quote arthur, i was trying to look up some infor about yor 30 year warranty on the wood doctor site, i can find none? why is that. would you care to elaberate on the warranty. it says 30 years on the boiler plate, does that mean on the welds also? do you warranty no leaks in the complete stove for 30 years or is this warranty also pro rated and if so at what percent and nubmer of years for each percent? i wish each of the dealers for different models of stoves would come on the forum pertaining to their stove and state the true warranty facts of their stoves. It appears that most (if not all) manufacturers seem to word their warranties with loop holes that let them out of repairs. I knew a fellow that had a pacific western, seam in water jacket let loose in year 2, his warranty after fighting for a month was they supplied a patch (a piece of 1/8 plate and he had to pay me to weld it on teh stove. I would say that warranty was worthless. arthur i am not bashing you but giving you a chance to be the first owner to truthfully spell out your warranty for everyone to see and if you are willing to do this i would challenge all the rest of the owners or agents of your compatition to come forth and do the same. there are many folks who are looking for info coming to this site and there are many horror stories of false warranty claims, give those looking for info before purchasing an OWB some truthful info on the warranty they would get if a problem arose with your product. all it would take to get this rolling would be 1 honest owner. arthur, is that you? « Last Edit: November 13, 2010, 05:34:42 PM by willieG » Report to moderator Logged home made OWB (2001) Ontario Canada