Outdoor Wood Furnace Info
Outdoor Furnaces - Manufacturers with NON EPA-Certified Models Only => Shaver Furnace => Topic started by: rugerman on September 18, 2013, 09:49:10 AM
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I have a stove purchased in 08 leaking imagine that has anyone gotten anywere with them on warranty issues or is just me they said they would pick my stove up and repair it it has been a no show so far/// now I get no reply at all from them
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Yep join the crowd, there are hundred just like you many of whom have took to the Internet voicing there displeasure, google "shaver problems" you'll see many stories just like yours.
They'll start out with promises and eventually go silent.
Sadly, from what I've seen when they go it's not a simple patch job. But best of luck to you. :thumbup:
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has anyone tried legal action
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Sure, but all they have to say is you overheated your boiler.... I mean there is literally numerous loopholes
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has anyone had good luck with there warranty I read were one guy was brought another stove and it leaked also do you think the owner has any idea what is happening
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There was one guy on here who did get a boiler replaced but it seemed like it took forever, and then the next winter his new one started pouring.
I've seen a lot of pics and they'll be totally eat up, there is a whole pile of reasons that could be but stove design, low operating temp, and crap steel would be good places to start looking.
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got a call said they would pick stove up and repair has anyone ever heard of them doing that or is that a scam
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Yea just read back through here and on other forums, some people wait many months, or longer. I'm not personally trying to knock them but simply say read around and you'll see. How far do u live from them?
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6 or 7 hrs away
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I had gotten a new stove after my first one rusted thru the bottom, but it wasnt easy. They even let me upgrade to the 250 from the 165. It lasted only 2 years, I had to call about every day and most of the time they wouldn't call back. Took all summer to get it done. Then after I got the new one it had also sprung a leak in about the same spot only after a year. You wouldn't believe how much slag is in the bottom of the tank. Tried to get them to do something about it but got tired of dealing with it and had a local welder fix it right. I had all the water samples that were good but they kept saying something was corrosive in my water.
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Contact your dealer for help. He should go to bat for you and help get things done.
Sometimes they pickup furnaces and take them back to the factory for repair! Not a scam!
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2 weeks talked with them 3 times each time another excuse winter will be here / I have no stove now im thinking if they ever pick it up they may never bring it back before it freezes /// if it freezes im sure my line will be frozen // pretty sure they are the worst company I have ever dealt with /// hope everyone reads these post and never has to deal with these people
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My dealer quit shortly after I bought mine so I was dealing with "Weldrite", Shaver directly.
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how did that turn out for you///// im afraid they will be like everything else they do slow or never if they come get my stove who says they will ever return it //// I cant believe there still in business
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any suggestions how I should handle this would be appreciated
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A truck, trailer, squealing tires, a dukes of hazard style slide job into there parking lot, jump out like roscoe and raise some hell ..........
Well.. That was kind of a joke but not entirely, if you had the time and couldn't get no action showing up may help, at least you could confront them directly... But then again I'd sure hate to load my stove up, drive 7 hours and still not get anything done
Bottom line, it's a horrible situation.... :bash:
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I bit the bullet and had it fixed right by a local welder. I did away with the inspection plate on top and made the vent come out the top. I also ran the return lines to the front of the stove.
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The return lines moved forward and the moved vent would seem like they would help a lot.
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if I have to do all that // there will be another stove in its place guess I should of been on this site along time ago wouldn't be in this situation ///// it wasn't the price that sold me // I thot it looked descent at the time wow was I wrong
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rugerman, where are you located and who is your dealer?
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Perhaps send them the welding bill now and see what happens?
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here we go they picked up 3 weeks ago come Friday /// said a 3 week turn around //now no one can answer my question on win it will be done because no one will return emails now what a mess
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here we go they picked up 3 weeks ago come Friday /// said a 3 week turn around //now no one can answer my question on win it will be done because no one will return emails now what a mess
Keep us posted
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Rugerman, was your stove fired or sittin idle when it started leaking?Do you know where the leak was.Just wanderin if it blew out bad or just started too trickle.
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Rugerman, as I have posted here before, first I would send them the info on this thread as to make them aware of the conversations here about thier product, second I would try to be patient as most of the manufacturers are very busy right now with production, not saying that it's right but they are going to make production thier priority right now, Third I would contact them again and ask if in thier opinion you may have done something to avoid the problem, It is always easier to come to a compromise than to get immediate responses by yelling that thier product is a piece of crap, that will just get you hung up on and nobody will be in a hurry to help you, If you are truly in a hurry, I would suggest installing another brand with good references and follow the warranty, educate yourself before you buy.
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finally a reply couple of weeks more/// we will see don't believe I will see it by Christmas//// that s bull !!!!!!!!!!!! // guess I will wait and see will be colder than what evever by then// been working on this since early summer //// not made of money just cant go out and buy another one this one was only 5 yrs old would you be in a hurry if winter was coming on
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Yes Rugerman I would not be at all happy, what does your local dealer have to say, I know that we have dropped a used boiler or two off to get our customers through until we got thiers repaired, that may be another avenue.
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working with the plant at salem ///// the person I dealt with is no longer there/// thinking of taking out a loan purchase another stove ////// maybe //// just don't want to get hooked again
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just out of curiosity, what did you pay for the unit, did it pay for itself yet, what will it be worth repaired.
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here we go last week of them working on my leaking stove suppose to be done this week /// now it will probly be some other excuse email today asking for an update bet I get no response from that we will see
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I purchased my stove from ben something he says he is out of selling now // was wondering if the gentleman on here who sells these stoves stienacher or something if he might be able to help me
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With all respect due to him I doubt he could, I've never met a shaver dealer who stayed with them very long. Maybe he's a new dealer?!
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I just emailed them again even emailed the owner we will see if that gets a response they picked mine up for repair on 9-30-13 9;30 in the morning they said it would be 3 weeks to fix it there calander must be diferent than mine
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Maybe you'll end up like this guy!?!?
http://m.youtube.com/watch?v=gBFchWJRtKo (http://m.youtube.com/watch?v=gBFchWJRtKo)
And weeks later
http://m.youtube.com/watch?v=GFn7xQE9lbo (http://m.youtube.com/watch?v=GFn7xQE9lbo)
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no response/// notta /// nothing ///// phone or email ////// you have to be kidding me I cant believe these people operate like that ///////// who else is in this boat right now besides me I would like to hear from you
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Rugerman, Just curios what number you are calling? I just called 608-519-4664 and "Randy" answered the phone. I was just curious to see if I called looking to buy a stove if they would pick up. They did. :bash:
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Rugerman, Just curios what number you are calling? I just called 608-519-4664 and "Randy" answered the phone. I was just curious to see if I called looking to buy a stove if they would pick up. They did. :bash:
No doubt about that one....
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I've played that game with them. You need to call from a different number.
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I don't know how that company continues to be able to sell products with all of the bad press online. When you search shaver on Google all you come up with is negative press about them.
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Rugerman, When your furnace is repaired they will not load it on a truck and bring it to you by itself! They will wait until there is a full load to go first. That's just good business.
Hope you get your furnace soon. Where are you from? Did I hear you say the dealer you bought off of quit his dealership?
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Hondaracer, that phone number that you called is a dealer in Wisconsin I believe. Some Randy person, I called myself one time and he answered as The International Representative of Shaver Furnace. He is just a dealer trying to say he is something he is not, he's just a dealer!
I had to call Weld Rite the Manufacturer of the Shaver Furnaces myself and complain about them not answering their phone, there are several lines.
If someone needs help send me a message.
Greg Steinacher
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I sent you a message now see what you can do ///// they are a bunch of liars //// my nexted step will be my attorney or the bbb hate to but what else does a person do they have cost me money already /// if you have that much pull get r done
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I sent you a message now see what you can do ///// they are a bunch of liars //// my nexted step will be my attorney or the bbb hate to but what else does a person do they have cost me money already /// if you have that much pull get r done
Ive never heard of a company waiting til they had a full load going near you to bring you your stove.
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that's what they do I guess ///but they called me saying it will be delv last week///what a joke
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Rugerman,
If your worried about your line freezing blow them out. You can also use a shop vac and suck the lines out, works really good!
Greg Steinacher
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Rugerman,
You said Weld Rite picked up your furnace on 9-30-13. I replied to your comment on 10-6-13. You mentioned me in a comment on 10-30-13. I offered help a couple of times. I had no reply from you.
I get a reply from you today, 11-18-13 and you go on about talking to a lawyer next week and you don't give me a chance to help you first. You just ignore my post and personnel messages until today.
Then you rant about them being liars and other comments. But did not once ask me for help! Good luck with the lawyer ::)
Greg Steinacher
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Thanks again for trying Greg.
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Seriously guys, come on. He didnt buy his stove from Greg and shouldnt have to set out on a journey to find someone to help him, all he needs is for his situation to be taken care of by the folks he bought the unit from....
Hes obviously upset by all of this and I dont think it's necessary to poke at him and roll eyes because hes frustrated. its ok that Greg offered to help, but I think we should all agree it shouldnt have to be a game of ring around the Rosie..
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I didn't ask for help you offered /// I will be realy surprised if anyone can help //// all I know is I hope no one else has to go thru this //// very frustrating ////// we will see what happens you no win weld rite call and says they will bring it back I believed them for some reason //////// but thanks anyway
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I never said that corporate in any way is right, there is always 2 sides to any story, what I said was thank you Greg for stepping up to the plate, thats the kind of guy I want in the foxhole with me, a guy who can read the crap that is being said , true or not, he did step up to the plate, thanks again Greg for trying to help.
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ya thanks greg
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well another week shot to sh** no stove now how would you like being in this situation it only 11 degrees if all my lines freeze up it will be fun //// these people at weld rite are a real deal everyone needs a shaver once in there life time///and by the way greg I didn't answer your post because work comes first //// but thanks for the offer
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I feel your pain. Something needs to be done with this company.
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Rugerman, I am glad that you can find a place to vent around here. But if you have the time to complain on here, you have the time to pick up the phone and call Greg. Some of us are losing sympathy for you if you don't want to actually try and help yourself.
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Rugerman,
Its deer season here, but I inquired on your furnace anyway! Don't want to tell you the wrong information. Should know something more by tomorrow will let you know!
Greg Steinacher
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Rugerman,
If you think the lines might freeze blow them out or use a shop vac and suck them out it works very good! If there is a little water left underground it should be OK!
Greg Steinacher
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woo hoo they brought furnace back on sunday morning ///// what a deal all my parts that were on the stove win it left are all inside the furnace /// there is barely any insulation in it at all //// nothing was reinstalled at all // my light was broken // they couldn't even mount the fan back on it //// I ask the delv driver what they done to stove didn't have a clue /// o well live and learn I will now leave everyone alone maybe someone will see these post and not get involved with shaver /// thanks for all the help from everyone
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Rugerman,
I'm happy you got your furnace back!
Was going to message you and saw you've gotten your furnace. I was told they replaced the bottom of the furnace? They told me it was going out Sat., did not want to tell you that and get your hopes up. Well I guess it went out as scheduled this time!!!!!!!!!??????
If they repaired anything else, I don't know the answer to that. If you want I can ask.
Greg Steinacher
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Hey rugerman hope you get some smooth sailing now,you sure enough deserve it.And that was awfull nice of greg s to help out even though its not his responceability I think I need spell check after that last word.good luck to ya.