Actually...we've been going round and round with these guys that I WILL NEVER BUY ANOTHER WM FURNACE AGAIN. I have now sent 2 letters one at the end of February (return receipt) and got a response from Lenn. He said that it is possible that they installed the wrong damper and that would answer many of the problems with the excess moisture , wood usage, leaking and the damper rod getting stuck. He said that some one would come and take a look at it...and here we wait. I sent another letter which they received on March 26 to both WM an my dealer and still waiting to hear from someone. the next letter is to be to the president of WM then the attorney general of NY whose office handles this type of situation. They are supposed to do all warranty work through the dealer and I have spoken other WM owners about this and they have the same complaints about this dealer...loves taking the $$ but not repairing things! They had to have yelling matches on the phone more tha a few times to get this guy to come check things out. So, is the problem the dealer or the company?
All I know is that about 3 weeks ago i took out my trusty camera and my old 12 inch ruler and took pictures of the two stalagmites coming up from the concrete below the stove door and they measured 4" across and 10 " high...both of them , from where the moisture is coming from out the door ! So let them tell me there is no moisture!!!
My letter to the president goes out tomorrow and we'll stay up on this with this board .....I still can't believe this whole situation since the last WM lasted 1o years and they always responded if there was an issue. I aguess they don't want to have to cough up a new stove (which is what they said would have to happen if they installed the wrong damper, apparantly the damper for the 4400 and the 5500 is almost identical)!
Thanks!