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1

Hawken Energy, support only / Re: new hawken

« on: May 30, 2010, 05:17:52 PM »

As a note to anyone considering buying a Hawken Furnace. The report that Hawken gives out that places their furnace at #1 is a report that the owner of Hawken developed and distributes for the sole purpose of making it appear that their furnace is at the top. There has been no such testing done and the report is nothing more that a sales ploy. 

2

Hawken Energy, support only / Re: Hawken Energy Owner

« on: May 30, 2010, 05:13:27 PM »

Maybe that is the reason hawken started to make their own furnaces. I know that all outdoor furnaces manufacturers have their fair share of leaks. Then it comes down to the warrenty and from what i have read here hawken really stands up to their end of the warrenty. From what I have read on outher forums  about outher companys you have to hire a lawyer and force them to live up to their end that could take years.

I have had first hand experience as to how Hawken Energy handled warranty complaints in the past. Don't expect that they will come through if you have an issue. Hawken has repeatedly passed the buck, put off and lied as an attempt to have get warranty claimants to just give up on their claim. Hawken started building their own furnaces because they could not get any more credit from Global Hydronics due to not paying for furnaces purchased.
As for leak issues on some of the Global furnaces they were mostly caused from using a water treatment that Global was informed would protect the furnaces. In fact this treatment ate the stainless and did cause serious problems.