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Wood Doctor / Wood Doctor Issues

« on: November 24, 2011, 09:01:19 AM »

Let me add to this conversation.  I have been a wood doctor dealer for several years...not any more.  Arthur took my money and kept telling me my delivery was coming.  Not only that but a few months ago he sold a furnace in my area at my cost.  When I got a call from this person because he wanted to see if I could beat the price, I told him that is what I paid for them.  Later he wanted me to help him because he was having problems with the furnace, and as a good person, I felt bad and helped him.  How can I compete as a dealer when Wood Doctor is selling furnaces in my area at cost, and I have to clean up their mess.  I cannot get a hold of him or Rick in over a month after they told me they could not get me a furnace and would return my money.  Have not seen a penny yet and I call daily.  Truthfully, with the new technologies out there with some of the other companies, wood doctor is behind.  If you look at the Federal EPA website, wood doctor is one of the least efficient.  They also currently have a F from the Better Business Bureau.  I would not advise anyone to buy furnaces from them.

I actually had to pull money out of my retirement to pay the customer his money back because I was paid for the furnace.  I am just a tiny dealer and do it on the side.  I would advise everyone that is having a problem to contact the Attorney Generals Office.

I don't know what is going on with them, they used to be a good company and were always helpful.  No more; and no longer will I be a dealer.  I cannot in good faith support a company like this.