Outdoor Wood Furnace Info
Outdoor Furnaces - Manufacturers with NON EPA-Certified Models Only => Wood Doctor => Topic started by: martyinmi on October 14, 2011, 11:39:58 AM
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Just wanted to post a few lines and let you all know about a valuable lesson I've recently learned. For a few years now I've been going to farm shows, fairs, stopping by the side of the road, doing internet research, etc., trying to determine for myself what the best OWB brand is. I've looked at more than 10 brands personally,including Wood Doctor, as well as research on about 15 or so others. I've talked to dealers, company owners, boiler owners, factory reps, as well as a few of you folks. I came to the conclusion that the Wood Doctor brand was one of the best built boilers out there. I stand by that conclusion where build quality is concerned. It has been brought to my attention recently, however, that I have allowed myself to be misled where warranty issues are concerned. I am the type of person who ALWAYS tries to see the best in people. There have been a few times in my life where this has really came back to bite me in the butt. This is one of those times. My perception of Wood Doctor management was entirely wrong. I'll relate to you folks what is going on with a dear older lady and WD management right now.
An older couple from Stockbridge Mi bought a Wood Doctor 8000 gasifier in the fall of 2008. It worked flawlessly through the '08-'09 season. It developed a leak towards the end of the '09-'10 season. They notified their dealer. He was to get it replaced in the summer of '10. He went out of business in the interim and never got it done. They were able to use it for the '10-'11 season, but had to add water very often. It is now leaking so badly it is unusable. They had been working with Wood Doctor and their agents for well over a year now to get their OWB either replaced or repaired. In the last few months they've not been able to get a hold of anyone who represents Wood Doctor. Corol (she told me to use her first name) called me about six weeks ago. She remembered me from last spring when I came to visit and look at her 8000. She told me how much she liked it, but in our brief conversation neglected to tell me about the leak, as she knew in her mind that Arthur would keep his word and get it fixed before the '11-'12 heating season. She knew that I've had many lengthy conversations with Rick and asked if I might be able to help. I've recently made 3 calls to his phone and left messages and I've not received any reply. Winter will set in on our state very soon, and this older couple's means of heating their home is not functional. Neither Arthur or Rick will return her calls.
I'm not here to try to"bash" any manufacturer, or demean anyone's character. I'm here to state some facts that are currently happening, as well as humbly apologize to anyone who may have recently bought an OWB from Wood Doctor based on my some of my older posts. I firmly believed that I had a friend in Rick based upon our numerous lengthy conversations. I firmly believe now that I was being deliberately misled just to make a sale.
I didn't play a role in Carol and her husband's decision to purchase a Wood Doctor boiler, but it sure puts a heavy burden on my heart when a senior calls with tears in her voice and asks for my help in getting her OWB functional before the snow flies.
Carol has promised to keep in touch with me concerning her progress with getting her boiler either repaired or replaced. I will keep you all updated. I'm hoping some of you good folks might know someone associated with Wood Doctor who might be able to help her out.
Once again folks, if what I said in my older posts pertaining to the content of the character of Wood Doctor management persuaded you in your decision to purchase one of their OWB's. I am sorry. I stand by my quality of construction statements.
Marty
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the way the fellow who claimed to be arthur showed up here and gave a long winded statement about his company and how they stand behind their products a while ago..well...i humbly accepted his presence here as a man whom was setting things straight...you know, right from teh horses mouth. but as of late he had not been around to addresss any of the concerns on his companies move or the other warranty issues that have come up here on the forum. \i know there are two sides to every story but when you think as i do (that arthur is lurking here in the forums often) and he has never shown up for a long while that maybe his company has decided to shut the doors and try and sell off what stock they have and then move on to one of his other many companies?
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I did buy a Wood Doctor and --- so far--- have been quite happy with it's performance. I bought one for mainly one reason, boiler plate = mild steel = weldable. I have little to no faith in ANYONES warranty! IF mine develops a leak, I am a competent welder to hopefully fix the problem in short order. If it is above my capabilities, I know a welding company that can fix it. Not to let WD and Arthur off the hook. You made a warranty, man up and fulfill it. Don't be a puss and not return calls. I would suggest to this dear ole gal she find a welding company that can make a repair. It will be expensive on her part, but even a thousand dollars is cheaper than propane all year. I don't want to sound mean to her, and it is not her fault by any means, but my guess is it will not get resolved at all or in time for the cold weather. I am in Michigan myself, it is starting as of this week to get colder. If the poop hits the fan, me and my baby blue 251 will be throwing sparks patching the thing up.
I know a welder in Lake Odessa that claims he can fix 'em and build 'em. I don't know what a trip to Stockbridge would cost, but I have a lot of faith in his abilities and he has a mobile welding truck. Send me a message if I can be of any help. I don't know Arthur or John to help with the warranty, just how to fix what they won't seem to.
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I did buy a Wood Doctor and --- so far--- have been quite happy with it's performance. I bought one for mainly one reason, boiler plate = mild steel = weldable. I have little to no faith in ANYONES warranty! IF mine develops a leak, I am a competent welder to hopefully fix the problem in short order. have a lot of faith in his abilities and he has a mobile welding truck. Send me a message if I can be of any help. I don't know Arthur or John to help with the warranty, just how to fix what they won't seem to.
i built my own for the same reason..mild steel i can weld easily and it was a lot cheaper to buy.this will be winter 11 for mine and it is still going strong
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I have found over the years a company is only as good as there service after the sale. When it comes time to fix something then you get the real picture. They can talk the talk but don't want to walk the walk. Hate those folks are having trouble. Maybe they can find a local welder that can weld up leak. I like the mild steel idea myself. Not done much welding in about ten years but still think i can burn a rod good enough to stop a leak. Use to cut out and patch old steel boilers that had rusted through. So may still be able to patch mine if needed.
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they wont replace it. they are not making the 8000 anymore and there was a hundred orders taken with no stoves made. slowly they are repaying. my friend finally got all his money back. they still owe me $700 but i did get my He5000 this week after paying for it in May.
my friend bought a CB2400 we both looked at both boilers. Both of us like the wood doctor. hopefully i don't end up in Carol and her husband situation!!
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Carol has hired an attorney to try and go after Wood Doctor. She has filed a complaint with the states attorney general also. It appears that it may be very difficult to go after any OWB manufacturer. The states attorney can, however, make it very hard for them to do business in our state, and in a worst case scenario can prevent their product from being transported through our state.
Myself and one of my friends were thinking about going over to her home and repair the boiler, but we have been advised not to do it- for a little while anyway.
I'll keep ya'll posted as things progress. This will be a learning experience for us all.
Marty
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What's the latest word Marty? I've been keeping a close eye on this one as I just bought my WD last year. My math says I have nine more years left on my "warranty" so this story is of great interest to me. I hope Miss Carol gets good results, pretty hard frost here this morning, not the time to be without ole ironsides puffing away.
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Wow. Just found this forum and the story is exactly as I suspected. Aurthur told me he had the materials to build the HE8000 at the new factory last March and gladly took my payment, in full, for mine in August. "4 week turnaround". Can't get an answer on the phone or email. Getting really cold outside and no WB in sight. Any suggestions to getting the money back sooner than later?
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I hope you got a receipt.
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The bank I wired the money to confirmed that it went into the Wood doctor account. Funny, the banker can't get through to Arthur either.
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An update where Carol is concerned-
Just got off the phone with her a few minutes ago. She still has not received any reply from anyone associated with Wood Doctor. She's having a hard time finding a welder that is willing to come to her house and repair her 8000. I'm going to go through the yellow pages tomorrow morning and make some calls to see if I might be able to help her out.
Does anyone from the mid-Michigan area know of a competent welder who might be willing to tackle this job for her? If so, could you send me a p.m. with a phone number.
Thanks in advance,
Marty
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Funny, they answered right away when I inquired about refractory brick and called back with a price. :-[ Holy crap!!!
C'mon Arthur and John, step up to the plate and take responsibility. I defended you guys at the beginning even though there small issues with my stove. These good people invested good hard earned AMERICAN money with you. Weren't you moving your operation to the States to increase that AMERICAN dollar in your pockets? Take your lumps like men, admit your mistakes and refund these folks THEIR money.
Sorry for my rant. I mean no disrespect to our other respectable Canadian friends. Just think men should have honor, no matter what the monetary cost. Guess I'll shut up before I get myself in too much trouble.
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Sorry for my rant. I mean no disrespect to our other respectable Canadian friends. Just think men should have honor, no matter what the monetary cost. Guess I'll shut up before I get myself in too much trouble.
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i dont think our borders should make men differnent in honour. a handshake should be as good as a legal contract and to lend a hand to a neighbour in trouble should not be surprising, it should be the norm! it used to be like this when i was a kid and i grew up with those beliefs taught to me. i know there are more like me out there but for some reason we are dwindling in numbers...why?
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I was brought up like WillieG
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I think Carol will be able to get her 8000 up and running again soon. I got a few pm's from you guys(thanks!) pertaining to welders, plus one from a scales supplier at work. She and one of her neighbors pulled the firebrick out and found the leak. She didn't think it looked that bad. She's still trying to get a hold of Rick Fulcher from Wood Doctor. The only number she has is 434-547-5880. Would anyone happen to have another number other than the 434-547-5880 that she and I have? Or wait, am I able to post telephone numbers on here? I guess if I'm not able to post the 434-547-5880 number, then one of the forum administrators will remove it in a timely fashion.
Thanks again everyone for your help! Hopefully this situation will have a happy as can be expected ending for her.
Marty
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Here's what I have from when I bought mine:
Outside Heating System Ltd.
Wood Doctor®
35 Commercial St. Suite 101
Truro, NS B2N 3H9 Canada
Ph: 902-895-6663
Fax: 902-895-8131
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Here's another one. If they don't recognize your number you've got a good chance of getting through. I've been blocked for all 3 cell phones, work phone & home phone. Again, if they don't owe you money you've got a chance for contact. Good luck!
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Well, it is apparent that I put the cart before the horse...again :bag: Spoke to Carol this morning and she informed me that a welder came out with his portable unit and determined that her boiler would be too big of a job to do on site and he would need it at his shop. His rough estimate to fix it would be $3000.00. Poor lady is at her wits end. She will probably just sell the WD and maybe go back to propane. She asked how much an American built gasser might cost that would heat what her 8000 did. I only knew a ball park price for a CB 2400, and when I told her,it did not make her happy at all :bash:
In the event that she sells the leaking WD, what might it be worth? I would hate to see someone come in and give her the price it would be worth at the scrap yard....Don't say it Scott- we know what you're thinking >:D
Marty
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Don't say what
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Carol had yet another welder come in and look at her 8000 and he confirmed what the others had said- namely that it would be next to impossible to fix the boiler on her site, and that even if he could haul it back to his shop and fix it the best he could, there would be no warranty, as the "boiler plate" has corroded away to the point where it is paper thin. Her attorney just sent out papers of some sort today. That is not likely to net her much of anything at all.
A question for you dealers and fabricators out there: How much is a leaking 8000 gasser worth? I'm afraid someone will come in and offer her scrap price for it. It should be worth much more than scrap price, shouldn't it?
Marty
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I doubt you would even get scrap price. They are going to say they have to pick it up and haul it away, making it unprofitable for whoever takes it. I bet she's looking at a "donation" . An 8000 has to be mega heavy. Only thing I can think of is take up donations to help her out to fix it or buy another. I'll kick in the first $ if you want to start a collection for her. I don't know you from Adam. but you have been on here enough and sound like a trustworthy dude to me and it's Christmas season. Time to give to someone that deserves it. HEAR THAT ARTHUR? STEP UP AND BE A MAN AND A MAN OF YOUR WORD!
I'm in brother, let me know if I can help.
Rich
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Tis the season! I'm with Rich. If there is enough interest and they have too much pride just tell them it's from thier Christmas Angels.
Let us know how you want to handle this.
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Thanks for the offers guys, but I'm sure that Carol and her husband will be OK. It sure is comforting to know that even in today's economic climate, people are still willing to make small sacrifices for the benefit of a total stranger. She has come to grips with the fact that they made a bad decision back in '08, and they are ready to just move forward. From my conversations with her I get the feeling that she will not make any rash decisions regarding her boiler until she is confident that she has exhausted all legal recourse she may be entitled to. Who could blame her.
Thanks again for the offer guys, and have a great turkey day. I'll keep ya'll updated on her progress.
Marty
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Let me add to this conversation. I have been a wood doctor dealer for several years...not any more. Arthur took my money and kept telling me my delivery was coming. Not only that but a few months ago he sold a furnace in my area at my cost. When I got a call from this person because he wanted to see if I could beat the price, I told him that is what I paid for them. Later he wanted me to help him because he was having problems with the furnace, and as a good person, I felt bad and helped him. How can I compete as a dealer when Wood Doctor is selling furnaces in my area at cost, and I have to clean up their mess. I cannot get a hold of him or Rick in over a month after they told me they could not get me a furnace and would return my money. Have not seen a penny yet and I call daily. Truthfully, with the new technologies out there with some of the other companies, wood doctor is behind. If you look at the Federal EPA website, wood doctor is one of the least efficient. They also currently have a F from the Better Business Bureau. I would not advise anyone to buy furnaces from them.
I actually had to pull money out of my retirement to pay the customer his money back because I was paid for the furnace. I am just a tiny dealer and do it on the side. I would advise everyone that is having a problem to contact the Attorney Generals Office.
I don't know what is going on with them, they used to be a good company and were always helpful. No more; and no longer will I be a dealer. I cannot in good faith support a company like this.
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Here in South Central Wisconsin in early fall the pipe fitters Union spends a weekend installing and servicing heating equipment for elderly and other fixed income folks. ( I hope this is p.c. enough) If someone in your area could contact the local union up that way you never know they just may be able to help out. Just a thought.
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Thanks and welcome to the site Tinner
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Your welcome and Thank You!
I hope it helps.
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After 4 years my WD boiler rusted out on Nov 23, 2010. Talked with Arthur and he promised parts to weld in to repair. After 5 weeks and waiting I shopped locally and welder is finishing repair now. Arthur 6 and 1/2 weeks in a cold house is no fun. Arthur and WoodDoctor are done, we must accept the facts.
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My dealer from south-central Pa is out $14,000 after being told by Arthur that "the stoves were on the truck and ready to ship with my repair parts inside one of the stoves." That was almost a month ago and no delivery from Manitoba, Ca. Another RIP OFF. >:D
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Well Arthur started last year to move all his belongings to USA, He has a nice home in North Fort Myers, FL ,and his cell 902-890-6616 , but his NEW company is Wood Doctor International 1004 B E Third St Farmville, VA 23901 Phone: (877)770-8778
Website: www.WoodDoctor.com (http://www.WoodDoctor.com) .
With this new name change all warranty claims are DEAD. the partners of the new company are Company Contacts
Callie Barrett
Social Media Director
Arthur Turple
Partner
Rick Fulcher
Partner
Manufactures are Silverwinds Metals in MB, Canada and also Fordham in SD. with a 1 year warranty, Its Arthur that made up the 30 year to take the industry by stride with no respect of anyone's money. If he is charged in USA where he now lives and enjoys a residency status due to his huge investment in USA along with his Jet airplane .
But we all know he is a man of the CLOTH ! The Rock Church , and his previous partners are not doing so well either,Quintin Sponagle, Trevor Hill and Larry Beaton — are all connected to the Rock Church in Lower Sackville. Arthur is under investigation also as he was instrumental in supporting many to invest also in Jabez Financial Services Inc . which is Panama-registered . Did you know Arthur owns a large home and land in Panama , its shown in land deeds. http://www.cbc.ca/news/canada/nova-scotia/story/2011/06/02/ns-ponzi-scheme-rock-church.html (http://www.cbc.ca/news/canada/nova-scotia/story/2011/06/02/ns-ponzi-scheme-rock-church.html)
http://www.facebook.com/arthur.turple (http://www.facebook.com/arthur.turple) he is very quiet on FB
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And the BBB report growing by the day in 2012
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Your pic was a little hard to read. Here's the link (if it works!)
http://www.bbb.org/maritime-provinces/business-reviews/heating-contractors/wood-doctor-in-truro-ns-15972 (http://www.bbb.org/maritime-provinces/business-reviews/heating-contractors/wood-doctor-in-truro-ns-15972)
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And for all you new guys the original Wood Doctor owner is !!! David McCulloch, he was a silent partner since 2003 and is receiving a life time royalty from Arthur for every furnace sold. Oh and he also lives next to Arthur in FL and shares a air plane hanger for their private jets.
Dave McCulloch & Dr. Joseph Campbell, Florida
Lynda & Catherine McCulloch
Dave & Dr. Campbell are both Jet pilots. Dr. Campbell owns a Baron
and has flown in the Lear many times. Dave, has a flying record of
9,000hrs rated in several fighter jets including a Russian MiG fighter,
a Provost British Fighter trainer as well as several business class
jets. Dave set around the world speed record Westbound in 1986 in
a C414, several other records like first Formation flight over the
North Pole etc. He flew his own planes to over 84 countries, made
countless trips over to Europe in different types of aircraft. Dave is
the proud owner of the first Lear jet model a 1965, 23 Lear jet
vintage. Art Turple is the proud owner of a Provost British trainer jet.
Ctherine McCulloch, 19 is presently undergoing flight instruction at
the Windsor Flying Club to eventually be Dave’s (father) personal pilot !
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Well the family sure knows where he is hiding as they visit him for xmas,
His family is the following, and his sisters also as they married to the following people, who also are silent partners
Wife- Jeanie Joyce Lives in Truro, Nova Scotia, moved 750K House to her maiden name http://www.facebook.com/profile.php?id=570526801 (http://www.facebook.com/profile.php?id=570526801)
Allan Pettipas Lives in Halifax, Nova Scotia http://www.facebook.com/profile.php?id=874750243 (http://www.facebook.com/profile.php?id=874750243)
Alice Turple http://www.facebook.com/profile.php?id=822040556 (http://www.facebook.com/profile.php?id=822040556)
Al Turple Went to Highland Secondary SchoolLives in Barrie, Ontario http://www.facebook.com/profile.php?id=626235990 (http://www.facebook.com/profile.php?id=626235990)
Brother - Bill Turple http://www.facebook.com/bilter2?ref=pb (http://www.facebook.com/bilter2?ref=pb)
2nd brother -Bill Turple Lives in Stewiacke, Nova Scotia http://www.facebook.com/profile.php?id=530666604 (http://www.facebook.com/profile.php?id=530666604)
SISTER - Hazelle Pettipas http://www.facebook.com/profile.php?id=100000982825277 (http://www.facebook.com/profile.php?id=100000982825277)
SON of Arthur- John Warner Turpel Johann1750@aol.com http://www.facebook.com/john.w.turpel (http://www.facebook.com/john.w.turpel)
Arthur was last seen in Arthur Ontario Jan 13/2012 while visiting his brother Al Turple
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Update tracker
Arthur will be in Kitchener Ontario for a meeting with a investor on opening up a NEW brand of Wood Furnace.
he will later visit Mrs. Goldie Kastelec of Kitchener
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Hi Martimini
The woman did receive a new replacement furnace last fall.
Check it out
Arthur Turple, pres.
Wood Doctor
PS I see Hawken or should I say JOHN H-r-y is spinning his lies again.
John H is from Nova Scotia. I have watched him do this same thing with Rick Upman as he tried to get revenge as Rick cut him back in a loaner vehicle because of deceit. John pretended to be a couple of different people and tried to lie and deceive to get Rick to lose his franchise. He reported that Rick had repaired an expensive rim that had been in an accident, and had charged the insurance company for a new one. Then he went on to say that this repair caused an accident. This was a total lie.
John worked with me until I found out that he was all bullcrap and lies.
Then when he walked off with some contracts, I dismissed his sorry ass.
Hawken, or Bankrupt or whatever name John H-r-y wants to use has been spreading lies about me, my family, my partners, and the company He shows a picture or takes a fact and adds a lie to it to make the lie appear like the truth.
Hawken real name is John H-r-y.
John grew up in Amherst, Nova Scotia.
John hides under a few different handles.
The Hawken picture is even a fake.
I may even post John's real picture.
John you have finally managed to upset me. You have embarrassed my wife. She printed off all the lies you have said. She then said to me "How can you go back in the business after what has been said about you"
I face life square on. I had to retreat this time to recover.
Now I will stand up to all condemnation and look the world in the eye. I will do the right thing.
John would you like me to openly talk about the grow operation in your home and how you ratted on your partner to get off.
You told me about that before we parted company. I am sure that he would like to know that, and it must still be on the internet.
John is a failure in life, but blames everyone else.
John H-r-y suffers from Narcissism.
THERE IS AN ANSWER TO THIS STEADY FAILURE OF FURNACES IN OUR INDUSTRY.
The answer will be on our website by May 1, 2012.
Arthur Turple, pres.
Wood Doctor
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Man in my option enough posts about wood doctor I cannot believe anyone would even consider them there should be one post about them saying they are a scam done stop clouded ring up the site
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Yes, it sounds like the wooddoctor discussion has run it's course and has become a pissing match between kids, but one of those kids still owes me $10,000. Still trying to make ends meet over here so I'm glad the thread is still running.