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[Atwelltony]

Hi
I'm new to this forum and I was wanting to get some feedback from other heatmaster users I purchased my MF 10000e  2 years ago I'm doing a lot of work with it and it burns 24hours a day 365 days a year since I've owned it, we noticed when we were filling the tank a couple weeks ago the water was coming out all around the roof line we contacted our dealer he asked us to pull the roof off and inspect it so we did to our surprise we had holes rusted or burnt thru the tank and I noticed how thin the tank was and I thought man that's paper thin but my dealer said that was the industry standard.so they said I may have bad water and I asked if I had bad water why did the water tests I sent heatmaster over last 2 years come back ok,so I took a waters sample last week and sent to a local lab came back good ph was perfect and there was some lime in my water but I live in wv there is lime in everyone water that lives in country  any feedback or advise would be greatly appreciated
One good thing heatmaster has sent my dealer a new tank and they are going to fix it for me but I'm worried with constant use it may happen again
Thanks for everyone's time on this subject
Tony Atwell
Princeton wv
Www.tgsales.com
Owner

[hondaracer2oo4]

Scott should have some good insight for you soon.

[Scott7m]

Honestly thats the first one ive ever heard of doing that.  It didnt burn through though, you should have been looking at the top of the water jacket when you took the roof off.

As far as steel thickness, its 10 guage 409. 

I sure wish you were close to me id love to see if I could figure out why it happpened.  Was there a huge heat load on it?  What temps were you running at? 

[Atwelltony]

Hi and thanks for the reply it actually got all the holes close to the chimney the average temp is 180 or so I really like all the features of the stove just trying to figure out what went wrong

[Atwelltony]

Yes there is a huge load on it daily

[Atwelltony]

Here is a pic of the holes close to chimney

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[Atwelltony]

Another pic

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[Scott7m]

Just so everyone knows, ill be contacting hm to find out what happened here, I wanna know for personal reasons and well to find out what we can do to prevent it, one thing for sure is they'll take care of it

[yoderheating]

 Yea Heat Master will take care of you, I wouldn't worry about that. I want to find out what happened as well. The only time I've ever seen something like that is when there was a lot of salt in the water.

[hondaracer2oo4]

Looks like some type of metal corrosion. With all of the useless warranties in this industry I will really like to know how Heatmaster treats you and what they do to fix it.

[Atwelltony]

I would like to mention my dealer is really first class, whenever we have had any issues he is right on the issue and has it corrected quickly. You don't see that to often in today's world
Again thanks for any input on this issue

[Scott7m]

Looks like some type of metal corrosion. With all of the useless warranties in this industry I will really like to know how Heatmaster treats you and what they do to fix it.

yea heatmaster will be all over it im sure...

[slimjim]

None of my buisness but just for my curiosity I will ask anyway, did you have an uninsulated / extended stack on it? Scot is the stack as well stainless ?

[Atwelltony]

Never had extended stack on it

[Scott7m]

Yes, its def a double wall stainless stack out of the top

it didnt "burn out" tho, this looks like some type of corrosion I just find it odd that its right around the stack, thats the top of the water jacket we see there