Greg,
Thanks for your offer to help. I have called my dealer again......and Randy again.......and I've talked to the President of the company and his secretary Melba.
Still no lid. I realize it is not your problem. but I will give them some more time before I call you.
this is so frustrating, A company that will not back up what they sell. My advice to anyone looking to buy an Outdoor Wood burner is although Shaver may have a good price, price isn't everything. they are absolutely terrible as far as customer service is concerned.
Have to agree with you about the price and service opinion.
I have a Shaver furnace that I purchased 6 or 7 years ago. I found out quickly that to get a good seal on the lid on top, I had to remove the outer skin of the roof siding so I could see well enough to get the silicone where it needed to be to seal. Otherwise I was working by feel, and since the lid fit poorly, I would end up with a small hole in the calk, leading to wet insulation. For adding chemical, I put a 90 deg. el and a 6-8" pipe nipple on the unused top port and added a bell reducer with a plug. The bell reducer is 3/4 x 2". The 2" opening is up and has the plug. I keep it hand tight, with a liberal amount of grease on the threads to prevent seizing.
After the first year I added a solenoid controlled damper from a company in WI to replace the butterfly fan damper. Sure made the furnace perform much better, but it may have led to a warping of the grate and the floor above the ash chamber. The grate warped up, not down.
Overall it has performed okay, but every time I throw wood in the firebox, I wonder if a weld is going to fail.