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1
Hawken Energy, support only / Re: Hawken Energy Owner
« on: November 08, 2009, 10:00:36 AM »
My personal opinion is that Hawken wasn't insulating the doors.
I took temp readings of the door with a non contact infrared thermometer.
unbelievable just how hot the door was. The furnace I had leaked black liquid like a sive.
I saved half a mason jar of it. I was told by hawken that it was just a part of the "warming up" of the furnace..
later to be told that it was my wood, then that it was that I was acting suspicious..
Warren, and Dave at hawken energy will undoubetedly tell you that you are the only customer with this problem.
and the liquid will not only stain your concrete, it will eat it as well. the liquid is creosote and water from condensation.
there is a rather large lip at the door that is uninsulated. the temperature difference causes the air from the blower to condensate.
and if the same dullards built your furnace that built the one I had, the door seal is ill fitting at best.
call hawken and demand service. if they refuse, call the BBB and the state attorneys general office.
Hawken is not a very reputable company. they have used deceptive marketing tactics to sell their furnaces for years now.
all I can say is I am sorry, and good luck.
you can also check on "www.arboristsite.com" search for ouch, or hawkenglobalyuk to see more.
I took temp readings of the door with a non contact infrared thermometer.
unbelievable just how hot the door was. The furnace I had leaked black liquid like a sive.
I saved half a mason jar of it. I was told by hawken that it was just a part of the "warming up" of the furnace..
later to be told that it was my wood, then that it was that I was acting suspicious..
Warren, and Dave at hawken energy will undoubetedly tell you that you are the only customer with this problem.
and the liquid will not only stain your concrete, it will eat it as well. the liquid is creosote and water from condensation.
there is a rather large lip at the door that is uninsulated. the temperature difference causes the air from the blower to condensate.
and if the same dullards built your furnace that built the one I had, the door seal is ill fitting at best.
call hawken and demand service. if they refuse, call the BBB and the state attorneys general office.
Hawken is not a very reputable company. they have used deceptive marketing tactics to sell their furnaces for years now.
all I can say is I am sorry, and good luck.
you can also check on "www.arboristsite.com" search for ouch, or hawkenglobalyuk to see more.
2
Hawken Energy, support only / Re: Heating
« on: November 08, 2009, 09:50:30 AM »
I had the exact same problem with the HE1100 furnace. it was blowing too much air into the furnace, effectively blowing most of the heat right up the stack.
the first firing took over 7 hours to bring the water up to temp and shut the blower off.
these furnaces are poorly made. I have a "temporary repair" that seemed to help some on the furnace I had.
unfortunately, it is the furnace, not you or the wood you burn.
I have been down this road. send me an email, and I will let you know what I know.
take care,
Ouch
the first firing took over 7 hours to bring the water up to temp and shut the blower off.
these furnaces are poorly made. I have a "temporary repair" that seemed to help some on the furnace I had.
unfortunately, it is the furnace, not you or the wood you burn.
I have been down this road. send me an email, and I will let you know what I know.
take care,
Ouch
3
Hawken Energy, support only / Re: Buyer beware
« on: May 27, 2009, 10:24:00 AM »
well, it's been over two months since my last post.
The POS hawken is still sitting on my slab, the powers that be in Shelby, Mi state that they have fulfilled their obligations by providing me with a replacement furnace. aparently they reserved the right to replace stainless with hot rolled steel, and a functioning furnace brand with a pile of garbage. My dealer has been less than helpful in this endeavour. stating that he has done everything he can..
as a word of caution, I was looking at Hawkens website and saw this golden nugget of lies this is a copy and paste from their warranty page
"Hawken Energy Industry Best Warranty
Many outdoor wood furnace companies are embarrassed of all the loopholes and tricky legal language they use. For example, one company boasts a "25-Year Limited Warranty," but when you read their fine print, they limit their coverage to only 10 years on the firebox! The firebox is the most critical component. The Hawken "Industry Best" 20-year warranty does not limit warranty coverage of the firebox – the firebox is covered for the entire 20-year warranty period.
A warranty is only as good as the company that stands behind it. We back our products not only with the "Industry Best" Hawken 20-Year Warranty, but also with the commitment from Hawken to stand behind your entire furnace package – including all parts and components. You will never find a Hawken customer who is unhappy that they purchased a Hawken furnace!"
Well, I am embarrassed that I purchased from Hawken and to be frank I am mad as hell with the level of customer service I have received.
I guess everyone is supposed to be happy with a "switcheroo" I paid a premium for a furnace made of stainless, only to have it replaced with the cheapest steel available. welded by some of the most inept members of society
to ever handle a mig gun. this has to be the poorest excuse for workmanship, customer service, customer support and a company as a whole.
whatever you do , DON'T BUY FROM THESE PEOPLE. you will regret it.
The POS hawken is still sitting on my slab, the powers that be in Shelby, Mi state that they have fulfilled their obligations by providing me with a replacement furnace. aparently they reserved the right to replace stainless with hot rolled steel, and a functioning furnace brand with a pile of garbage. My dealer has been less than helpful in this endeavour. stating that he has done everything he can..
as a word of caution, I was looking at Hawkens website and saw this golden nugget of lies this is a copy and paste from their warranty page
"Hawken Energy Industry Best Warranty
Many outdoor wood furnace companies are embarrassed of all the loopholes and tricky legal language they use. For example, one company boasts a "25-Year Limited Warranty," but when you read their fine print, they limit their coverage to only 10 years on the firebox! The firebox is the most critical component. The Hawken "Industry Best" 20-year warranty does not limit warranty coverage of the firebox – the firebox is covered for the entire 20-year warranty period.
A warranty is only as good as the company that stands behind it. We back our products not only with the "Industry Best" Hawken 20-Year Warranty, but also with the commitment from Hawken to stand behind your entire furnace package – including all parts and components. You will never find a Hawken customer who is unhappy that they purchased a Hawken furnace!"
Well, I am embarrassed that I purchased from Hawken and to be frank I am mad as hell with the level of customer service I have received.
I guess everyone is supposed to be happy with a "switcheroo" I paid a premium for a furnace made of stainless, only to have it replaced with the cheapest steel available. welded by some of the most inept members of society
to ever handle a mig gun. this has to be the poorest excuse for workmanship, customer service, customer support and a company as a whole.
whatever you do , DON'T BUY FROM THESE PEOPLE. you will regret it.
4
Equipment / Re: Nail 1, Chain 0
« on: March 13, 2009, 03:01:47 AM »
something else to add.
a full chisel chain will dull much faster than a semi-chisel chain if exposed to any
abrasives. however the full chisel chains cut faster.
I mainly use 72-JGX skip tooth full chisel on my little 455 rancher.
Its nice to have a lot less teeth when it comes time to sharpen.
a full chisel chain will dull much faster than a semi-chisel chain if exposed to any
abrasives. however the full chisel chains cut faster.
I mainly use 72-JGX skip tooth full chisel on my little 455 rancher.
Its nice to have a lot less teeth when it comes time to sharpen.
5
Equipment / Re: bar oil
« on: March 13, 2009, 02:55:32 AM »
I run 30 viscosity cheap motor oil in the winter. it's no different than husqvarna's winter bar oil.
in the summer I tend to run TSC or Husqvarna bar oil though.
in the summer I tend to run TSC or Husqvarna bar oil though.
6
Home Made / Re: placement of water return and exit in tank
« on: March 13, 2009, 02:45:29 AM »
I believe the reason for pulling off the "bottom" is to keep from starving your pumps.
and gravity helps to force feed your pumps. drawing off the top leaved little room for error
if the water level drops.
just my 2 cents.
ouch..
and gravity helps to force feed your pumps. drawing off the top leaved little room for error
if the water level drops.
just my 2 cents.
ouch..
7
Hawken Energy, support only / Re: Buyer beware
« on: March 12, 2009, 01:50:52 AM »
What does that mean?
Are you implying that we all should be happy with what we get regardles of what was promised?
That after paying cash for a stainless steel furnace, having it go to hell, and receiving a
half assed hot rolled steel replacement that leaks, and wastes wood. I should just consider myself lucky to
have been able to spend money with Hawken?
Please, entertain me with your cunning wit and superior intellect by explaining your reply.
Explain to me why I should be happy with the level of service I have received?
Not to mention the quality of workmanship and materials that went into this glorified burn barrel.
Let’s hear about the one service call on your door.. and how that speaks volumes for Hawken's service department.
What about the poor insulation job that you had to fix yourself?
I am still convinced you are somehow tied to Hawken. nobody else here defends any product like you.
it's your tell. aside from that, your cerebral fortitude fits that of some of the masterminds I have spoken with at Hawken.
Are you implying that we all should be happy with what we get regardles of what was promised?
That after paying cash for a stainless steel furnace, having it go to hell, and receiving a
half assed hot rolled steel replacement that leaks, and wastes wood. I should just consider myself lucky to
have been able to spend money with Hawken?
Please, entertain me with your cunning wit and superior intellect by explaining your reply.
Explain to me why I should be happy with the level of service I have received?
Not to mention the quality of workmanship and materials that went into this glorified burn barrel.
Let’s hear about the one service call on your door.. and how that speaks volumes for Hawken's service department.
What about the poor insulation job that you had to fix yourself?
I am still convinced you are somehow tied to Hawken. nobody else here defends any product like you.
it's your tell. aside from that, your cerebral fortitude fits that of some of the masterminds I have spoken with at Hawken.
8
Hawken Energy, support only / Re: Buyer beware
« on: March 11, 2009, 07:10:57 AM »
R.W.,
the controls on the 1100 are under cheap plastic "waterproof" covers on the front of the furnace. the covers can be a reap PIA to open with gloved hands, and especially
difficult when they are cold... go figure.
the aquastat is in the back of the furnace.
they decided that a nice 1 piece door for the back was too difficult to manufacture so they have corrugated tin (same as the roof and sides) with really cheap
drawer pulls for handles. you have to back off 4 knobs and then shimmy the tin out of tin slots. it's pretty cheesy.
they cheapened up the angle material that the corrugated tin screws to. it's now about 3/64" or 18 gauge tin instead of 1/8".
you definately don't want to lean on any part of the back of the furnace, it will buckle.
I was also not only supprised, but upset by the omission of the smoke bypass.. when I asked, hawken informed me that they polled half their customers
about the usefullness of the bypass... according to their "findings" most people didn't find the bypass effective, or usefull.. so they did away with it...
I find that eating smoke the entire time I load the furnace unnecessary, it also makes getting a fire started more difficult.
these furnaces aren't worth the cheap hot rolled steel they are made of. they are poorly constructed and flimsy.
the controls on the 1100 are under cheap plastic "waterproof" covers on the front of the furnace. the covers can be a reap PIA to open with gloved hands, and especially
difficult when they are cold... go figure.
the aquastat is in the back of the furnace.
they decided that a nice 1 piece door for the back was too difficult to manufacture so they have corrugated tin (same as the roof and sides) with really cheap
drawer pulls for handles. you have to back off 4 knobs and then shimmy the tin out of tin slots. it's pretty cheesy.
they cheapened up the angle material that the corrugated tin screws to. it's now about 3/64" or 18 gauge tin instead of 1/8".
you definately don't want to lean on any part of the back of the furnace, it will buckle.
I was also not only supprised, but upset by the omission of the smoke bypass.. when I asked, hawken informed me that they polled half their customers
about the usefullness of the bypass... according to their "findings" most people didn't find the bypass effective, or usefull.. so they did away with it...
I find that eating smoke the entire time I load the furnace unnecessary, it also makes getting a fire started more difficult.
these furnaces aren't worth the cheap hot rolled steel they are made of. they are poorly constructed and flimsy.
9
Hawken Energy, support only / Re: Buyer beware
« on: March 10, 2009, 10:07:08 AM »
Hawken apparently made a promise to my dealer to come out with "everything necessary to solve any problem possible"
and they never showed up. The only way I found out about this missed visit was by dropping by the dealer's shop.
when he asked if I had visitors last week, he looked perplexed when I told him that nobody had stopped by, and that nothing
had been touched on the furnace.
So now here I sit, Months into this disgrace of having a Hawken made furnace. Last Wednesday marked two times that their service failed to
make their own appointment. They have done nothing in the way of addressing the consumption issue, and the door seal STILL leaks ( nothing new there).
this certainly doesn't appear to be worth the price tag. Not even close.
Tinytim, you should feel rather important since you were able to get such good service on your hawken.
I have had several issues, reported all of them to my dealer and to Hawken, and have had one botched service call.
since the one service call, my solenoid/ blower/ entire door of stove is buzzing loud enough to wake the dead.
the door leaks, and it is still a overall eyesore.
can you divulge your secret for superior service that you brag about?
and they never showed up. The only way I found out about this missed visit was by dropping by the dealer's shop.
when he asked if I had visitors last week, he looked perplexed when I told him that nobody had stopped by, and that nothing
had been touched on the furnace.
So now here I sit, Months into this disgrace of having a Hawken made furnace. Last Wednesday marked two times that their service failed to
make their own appointment. They have done nothing in the way of addressing the consumption issue, and the door seal STILL leaks ( nothing new there).
this certainly doesn't appear to be worth the price tag. Not even close.
Tinytim, you should feel rather important since you were able to get such good service on your hawken.
I have had several issues, reported all of them to my dealer and to Hawken, and have had one botched service call.
since the one service call, my solenoid/ blower/ entire door of stove is buzzing loud enough to wake the dead.
the door leaks, and it is still a overall eyesore.
can you divulge your secret for superior service that you brag about?
10
Hawken Energy, support only / Re: Buyer beware
« on: February 17, 2009, 03:00:42 PM »
I contacted a person that threatened a class action against Global abotu a week or so ago.
they said as soon as they mentioned class action Global gave them enough money to shut up.
it seems that global is well aware of their POS furnaces. they are a foreign company, and I am not sure just how to go after
them. I would asume they would have to come here to defend themselves along with wood dr., hawken, and the other "distributors" that bought some
flashy stickers and tried to polish a turd.
I truly believe they all should be held accountable. They are makeing unimagineable profits from you and I, yet when push comes to shove they decline to honor their own warranty's
or they find a legal loophole to fall into releiving themselves of any responsibility. well, I for one believe it's time to call BULL SH!T.
the only option I believe I have is to go to small claims court. Lawyers are not allowed so that's a bonus, however the limit is $5000
I figure it beats a sharp stick in the eye. I feel for you, I was really furious when I found the leaks in the back of my GH1000.. the notion that after just 2 winters there were leaks.
I would bet that if someone could get the stock sheets for the materials used in construction of these furnaces, they would find that the steel / stainless was of the poorest quality,
the people welding it underskilled, and utilizing incorrect techniques. I would really like to see the inside of my old furnace where the leaks started.
It sickens me to think that these companies are tossing out claims of "best warranty in the industry" then in the same breath saying that they won't replace a furnace because of materials.
what a crock! How would one go about finding out whether or not the Dealer had any previous knowledge of these issues prior to selling the furnace to you?
the dealer I went through was told the same lies that I was.
it doesn't take long to find information online, but why would anyone really feel they needed to search the composition of a certain stainless steel, I unfortunately took a salesman at his word.
watch, the next thing you know is that I'll believe a government official...
they said as soon as they mentioned class action Global gave them enough money to shut up.
it seems that global is well aware of their POS furnaces. they are a foreign company, and I am not sure just how to go after
them. I would asume they would have to come here to defend themselves along with wood dr., hawken, and the other "distributors" that bought some
flashy stickers and tried to polish a turd.
I truly believe they all should be held accountable. They are makeing unimagineable profits from you and I, yet when push comes to shove they decline to honor their own warranty's
or they find a legal loophole to fall into releiving themselves of any responsibility. well, I for one believe it's time to call BULL SH!T.
the only option I believe I have is to go to small claims court. Lawyers are not allowed so that's a bonus, however the limit is $5000
I figure it beats a sharp stick in the eye. I feel for you, I was really furious when I found the leaks in the back of my GH1000.. the notion that after just 2 winters there were leaks.
I would bet that if someone could get the stock sheets for the materials used in construction of these furnaces, they would find that the steel / stainless was of the poorest quality,
the people welding it underskilled, and utilizing incorrect techniques. I would really like to see the inside of my old furnace where the leaks started.
It sickens me to think that these companies are tossing out claims of "best warranty in the industry" then in the same breath saying that they won't replace a furnace because of materials.
what a crock! How would one go about finding out whether or not the Dealer had any previous knowledge of these issues prior to selling the furnace to you?
the dealer I went through was told the same lies that I was.
it doesn't take long to find information online, but why would anyone really feel they needed to search the composition of a certain stainless steel, I unfortunately took a salesman at his word.
watch, the next thing you know is that I'll believe a government official...
11
Hawken Energy, support only / Re: Hawken Energy Owner
« on: February 17, 2009, 02:42:35 PM »
you would almost expect it.
you would think that it would be necessary to keep from destroying
their perspective names.
you would think that it would be necessary to keep from destroying
their perspective names.
12
Hawken Energy, support only / Re: Buyer beware
« on: February 14, 2009, 10:16:43 PM »
Willie,
I agree, there was a time when I thought I would save time and money by burning green slab and flitches from the local sawmill...
it burned, but it took more energy to burn the wood than it put out. but with the Gh1000 I had the door never leaked, perhaps this was the fluke, not this hawken........ either way I don't believe it should leak this bad.
the wood I was burning in the furnace while I was having the terrible consumption issues had been seasoned for 2- 3 years, and had been inside my polebarn since July of last year.
these hawkens use fire rope, where the global furnace had fire rope, then was topped off with a silicon seal that seemed to work really well. to say that they are 100% air tight is a misnomer. if you have ever looked at the air intake, and the solenoid/ plate setup... I think there is plenty of room for improvement..
I truly believe that Hawken put the wrong blower on this furnace. without the restrictor I built, it blows too much air into the firebox.
enough that ash, and embers were coming out the stack.....
The reason I am being so vocal about this furnace is that I had another furnace to compare it to, and I was told the transition would be "seamless" which it has been far from.
I just can't get my head around how others think it is acceptable to have to suppliment the insulation, or even to work on a brand new furnace. these things cost too much to be so poorly constructed.
I agree, there was a time when I thought I would save time and money by burning green slab and flitches from the local sawmill...
it burned, but it took more energy to burn the wood than it put out. but with the Gh1000 I had the door never leaked, perhaps this was the fluke, not this hawken........ either way I don't believe it should leak this bad.
the wood I was burning in the furnace while I was having the terrible consumption issues had been seasoned for 2- 3 years, and had been inside my polebarn since July of last year.
these hawkens use fire rope, where the global furnace had fire rope, then was topped off with a silicon seal that seemed to work really well. to say that they are 100% air tight is a misnomer. if you have ever looked at the air intake, and the solenoid/ plate setup... I think there is plenty of room for improvement..
I truly believe that Hawken put the wrong blower on this furnace. without the restrictor I built, it blows too much air into the firebox.
enough that ash, and embers were coming out the stack.....
The reason I am being so vocal about this furnace is that I had another furnace to compare it to, and I was told the transition would be "seamless" which it has been far from.
I just can't get my head around how others think it is acceptable to have to suppliment the insulation, or even to work on a brand new furnace. these things cost too much to be so poorly constructed.
13
Hawken Energy, support only / Re: Buyer beware
« on: February 13, 2009, 10:32:06 PM »
tim,
do you understand what "AIR TIGHT" means? air tight means that the door is sealed tight enough that air cannot leak past it. here is the problem with your thoughts. If the door is sealed as it should be (air tight) water, which is larger than air on a mollecular lever, whould not be able to pass through the seal. however, water, soot, creosote, etc. is! this can only mean one thing, the door seal is not air tight, and is allowing air into the furnace when it shouldn't.
How can you sit there and say that they lived up to their end of the warranty? Were you at my place when I had to beg them to fix their furnace? were you here when I had to work on this POS so I didn't have to load it 3 times a day, only to wake up to a cold house? You have no ground to stand on. You seem to think that since your dealer came out, replaced your blower because the solenoid in the door was buzzing, that you received excellent service?
I had some good feelings about Hawken prior to dealing with them over a warranty issue. I was very happy with my GH1000, however after being lied to, Insulted, fed countless lines of B.S. I have decided to not support Hawken energy any more. I have in fact decided to get a propane tank delivered.
so, tim if you can get your head around this idea, and put yourself in my position, if you received inept service, been lied to by a salesman that is more concerned about the number of times he referrs to the efficiency of hawken energy furnaces, while in a conversation about a hawken energy furnace consuming wood at an absurd rate, if you could possibly stand to use spell check, a period, a comma, or any other form of punctuation, if you can do this maybe just maybe then you can coment negetively toward my decision to post about my experience with a company full of intellectually corrupt dullards.
oh, yes it did cost me to switch the furnaces out.
do you understand what "AIR TIGHT" means? air tight means that the door is sealed tight enough that air cannot leak past it. here is the problem with your thoughts. If the door is sealed as it should be (air tight) water, which is larger than air on a mollecular lever, whould not be able to pass through the seal. however, water, soot, creosote, etc. is! this can only mean one thing, the door seal is not air tight, and is allowing air into the furnace when it shouldn't.
How can you sit there and say that they lived up to their end of the warranty? Were you at my place when I had to beg them to fix their furnace? were you here when I had to work on this POS so I didn't have to load it 3 times a day, only to wake up to a cold house? You have no ground to stand on. You seem to think that since your dealer came out, replaced your blower because the solenoid in the door was buzzing, that you received excellent service?
I had some good feelings about Hawken prior to dealing with them over a warranty issue. I was very happy with my GH1000, however after being lied to, Insulted, fed countless lines of B.S. I have decided to not support Hawken energy any more. I have in fact decided to get a propane tank delivered.
so, tim if you can get your head around this idea, and put yourself in my position, if you received inept service, been lied to by a salesman that is more concerned about the number of times he referrs to the efficiency of hawken energy furnaces, while in a conversation about a hawken energy furnace consuming wood at an absurd rate, if you could possibly stand to use spell check, a period, a comma, or any other form of punctuation, if you can do this maybe just maybe then you can coment negetively toward my decision to post about my experience with a company full of intellectually corrupt dullards.
oh, yes it did cost me to switch the furnaces out.
14
Wood Doctor / Re: Patching those holes in my Wood Doctor!
« on: February 12, 2009, 11:30:31 AM »
Just a side note about the wonders of 409 ultra form stainless ( what the global Hydronics furnaces are made out of)
it is nothing more than the cheap stainless mufflers are made out of.
http://www.aksteel.com/pdf/markets_products/stainless/ferritic/409_Ultra_Form_Bulletin.pdf
I was told that this 409 UF was some sort of suoerior stainless steel. I had no reason not to believe them..
by the way, my GH1000 leaked along the outside of the weld on the back of the furnace..
it had 3 holes by the end of the second season.
it is nothing more than the cheap stainless mufflers are made out of.
http://www.aksteel.com/pdf/markets_products/stainless/ferritic/409_Ultra_Form_Bulletin.pdf
I was told that this 409 UF was some sort of suoerior stainless steel. I had no reason not to believe them..
by the way, my GH1000 leaked along the outside of the weld on the back of the furnace..
it had 3 holes by the end of the second season.
15
Global Hydronics / Re: Is it Wood Doctor or is it Global Hydronics - Which is it?
« on: February 10, 2009, 12:38:04 PM »
I am sorry to hear that.
I have a phone number to a guy at Global Hydronics if it would help.
I have a phone number to a guy at Global Hydronics if it would help.
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