Yeah, I've come to notice that there seems to be a pattern with a certain few manufacturers, the funny thing is they seem to be somewhat hit and miss. Is their customer service really that unstable and unpredictable, or do they have an army of drones that post praise on threads in order to even out the cost of the negative posters?... 
In your opinion and experience, who has the best customer service?
In my personal experience, heatmaster. That's not to say others arent as good but they were the ones who initially impressed me with customer service.
One thing a consumer often overlooks is the dealer, if you buy a cb stove or whatever brand from a dealer who sells 4 stoves a year, then you have an issue, you call up your dealer who isn't very experienced and he's like well hmm what well maybe I need to call the company.
Here is how the rest usually unfolds
Dealer calls, company isn't giving him the yea yes go ahead talk while there pulling up a file to see who he is.... Then they see he bought 4 stoves last year and there like, hold on a minute I've got a call on another line. 3 min later, hoping you've gave up he finally hears you out and feeds some line of bull that it's all operator error. The company might know good and well they have an issue but issues cost money, and this guy only buys a few stoves per year.. The chances of the company bending over backwards to help is not likely at this point, the bigger boiler companies do not look at consumers as there targets, but more as to there dealer base. So I do feel it's important that your dealer have a bit of leverage, i have seen companies act totally different on issues such as that based simply on who was the dealer complaining..
I've not had empyre do me wrong as far as anything, but they are huge, trying to get through the bs to get something done is a bit pathetic. I can be on my way down the road and have a customer need something, call, and it's like well you need to fill out this work order and blah blah blah and have it into us before we can ship it out, only delaying everything for everyone. This is that way with the bigger companies, it's kinda like a government, the bigger they are, the harder they "can" be to deal with.
However, be your own judge, look at products and study companies, find a company that appears to have took pride in the product.
CB like it or not, was probably well within the guidelines of the warranty in regards to this issue the topic is about.
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Topic: Maxim M250 caught fire - BE WARNED!! - Kind of a long post (Read 23769 times)