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121

General Outdoor Furnace Discussion / How often do you clean your OWB?

« on: November 28, 2011, 10:38:18 AM »

I recently bought a Portage and Main OWB - the Optimizer 250 (gasification).  I would like to know people's thoughts on cleaning out of the ashes and the tubes.  Its only been burning for 3 weeks now and things look to be ok at this point, just wanted to hear others thoughts.  I hear the tubes are crucial to the gasification running at full efficiency.  Is a little buildup ok or should they be perfectly clear? 

122

Wood Doctor / Re: Truth about Wood Doctor by president

« on: November 07, 2011, 10:32:57 AM »

Do NOT trust anything Arthur or anyone else working with that company has to say.  If you are able to get through to a live person or at the very least, a voicebox that isn't full, they will tell you anything to get you off the phone.  I ordered a boiler in early August on my credit card.  8 weeks later after many attempts and a few messages I finally heard back from Arthur who said my boiler would be on a truck in a few days and I should be hearing from the driver within 5-7 days.  I still haven't heard anything from anyone!  After day 8 I called and spoke to someone who took a message to give to Arther, since he was "on the other line".  My message said if I don't hear back from someone, I am filing a dispute with my credit card.  Well here it is November and its in the hands of my credit card company. 
I have talked to a few other people and each one hears a different excuse from Wooddoctor.  Do yourself a favor - STAY AWAY FROM THIS COMPANY!!