New back plate didn’t fix problem, wasted twenty minutes with em again today, I finally actually set them a picture straight from the Autoflo manual on what the orange wire is supposed to do on a call for humidification. They can’t seem to grasp the concept of an isolation relay. They also can’t seem to grasp the concept something is fubared in their product when I can hook my humidifier wire to the W1 terminal and turn the heat up then the humidifier works…..
Also can’t seem to grasp the concept of if the humidifier wire has zero voltage on it from the unit, it ain’t gonna work. No juicie, no workie.
I hate calling tech or customer support for any reason of any company.
Usually starts out with did you make sure it has power/fresh batteries/is turned on/hooked up correctly/etc etc etc.
After a few minutes of being treated like an idiot I usually interrupt them and tell them I’m not an idiot and don’t appreciate being treated like one, usually after repeating this two or three times they finally quite treating me like a mouth breather then something usually gets accomplished.
On an occasion or two I’ve handed the phone to the wife, told her this is so and so keep em occupied a few minutes, goto the fridge and power slam a beer, then go outside and take a power lap or two around the house then come back in and finish the torture session.
I do realize that sometimes people in tech support really do have to deal with for the lack of a better term, idiots.
The few times I’ve called Apple I’ve always had good luck, especially after a few minutes of discussing previous gaming PC’s I’ve built and why I used what I did.
However, how some people ever got a job in tech support just amazes me to no end.