Update today on furnace selection, P & M is making it pretty easy to decide. I called head office over 3 weeks ago to inquire about which furnace to replace the Empyre with, where I could see one in action, and where a dealer would be close to me. I was told by the gentleman I was talking to that they would get right back to me. Guess what, haven't heard a word from them yet. I don't believe there is any excuse for this in business today. Another member from this forum sent me a private message with the name and number of a dealer 20 minutes away, so I phoned him 2 weeks ago with the same questions, guess what, NO response there either . I called him back last night to question why, told me he has been busy fielding other calls, do I not qualify as a potential customer or what? He gave me the number of a customer over 2 hours away that has the BL3444, upon speaking to him he gave me the generic answer of how happy he is with his choice, but also told me he has only had the furnace since Nov. 1, furnace was late in coming by 1 month and delivered in a snow storm with road salt all over it on an open trailer.
Any time I have spoken to the CB dealer, he has been quick to get back to me with any answers to my questions, I have spoken to a number of his clients, one told me last night that yes there had been some problems, but between the dealer and CB had been resolved very quickly. It makes me wonder just how eager P & M is to make the sale, and if there should be any problems would I be left out in the cold? P & M really needs to get their act together to be able to sell me on their unit