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[Atwelltony]

We haven't been able to put a finger on what has caused this all of our water tests have come back good and the independent lab we hired could not find anything corrosive in the water or with a metal sample
They said it just seemed to rust thru
But we are still investigating if we come up with anything we will post it

[Scott7m]

Didnt you previously have a failed heat exchanger??

[mtoll]

Did you fine out what the problem was ? Did they stand behind the warranty ?

[yoderheating]

 I spoke with the local dealer today. There have been two failed heat pool exchangers over the last two years on this system. The titanium heat exchanger that is on it now is working correctly hence the good water tests. With the type of failure I think its fairly certain that water contamination was the cause. Be that as it may Heat Master is covering everything and has sent a new water jacket/firebox to the dealer, I saw it today on his lot. As soon as the furnace can be shut down and overhauled they are going to take care of it but with it working now that may be spring. Just thought everyone would want an update.

[Scott7m]

I spoke with the local dealer today. There have been two failed heat pool exchangers over the last two years on this system. The titanium heat exchanger that is on it now is working correctly hence the good water tests. With the type of failure I think its fairly certain that water contamination was the cause. Be that as it may Heat Master is covering everything and has sent a new water jacket/firebox to the dealer, I saw it today on his lot. As soon as the furnace can be shut down and overhauled they are going to take care of it but with it working now that may be spring. Just thought everyone would want an update.

Yes thanks for sharing

It sounds like someone was trying to use stainless steel heat exchangers on a saltwater pool.  That will not work and will destroy the entire system

[Boydz]

Good to know - Thanks for the update guys.
Funny how I used to hear "Stainless Steel" and think it was invincible to most anything. Didn't even know they made titanium Heat exchangers. Good stuff to know
Awesome Job Heatmaster for helping your Customers even when you may have been able to wiggle out of it. I think this speak volumes about your integrity and I for one couldn't be happier with my purchase of the 10KE and have the utmost faith in your company. I'm impressed.
Lessons learned. Time for another addendum to the installation manual

[Atwelltony]

I would like to update the status on this,heatmaster and my dealer fully took care of everything ,fixed my stove got it up going great at no cost to us,I would like to extend my appreciation to my dealer David Yoder and also heatmaster for standing behind there warranty both are very reputable company's and also to the guys on the forum for putting there input in.
Highly recommend heatmaster stoves there's somebody on the other end of the deal looking out for u!!

Tony Atwell
Tg sales

[slimjim]

GREAT JOB guys, A heartfelt CUDO'S from one of your direct competitors!

[Sloppy_Snood]

Chlorine is a total b%$!# on steels... even the expensive $$$ 316L stainless does not hold up well to chlorinated pool water.

What titanium alloy is used for a pool water heat exchanger?  Very curious.

BTW... if you did not know, chlorine, bromine, etc. are oxidizers and attack nearly all metals if the pool water falls below 7.2.

Best advice? Monitor and keep your pool water pH in check (usually 7.2 to 7.6).

[CountryBoyJohn]

Sloppy, I didn't go back and read, but if I remember correctly, this guy had a saltwater pool, not a chlorinated one.  A stainless heat exchanger works fine with chlorine and bromine if the PH is in check like you said.  But the saltwater requires a titanium exchanger.  And it sounds like that's what went bad and infiltrated the stove water and rotted out the water jacket. 

Glad that Heatmaster stood behind their warranty!!  Makes me optimistic about my future with my stove!