BBB did not receive a response from business (2 complaints)
11/6/2011 Delivery Issues | Read Complaint Details
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Additional Notes MADE AGAINST WOOD DOCTOR BANGOR MAINE
Complaint: Ordered Outdoor wood stove in May 20011. Paid for it June 2011. Never received the stove. Know one will return our calls or give us a refund.
Desired Settlement: Want a refund.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
3/25/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes
Complaint: We ordered a wood furnace from the **** ****** on December 1, 2010. They said that it would be shipped out on December 22, 2010, and delivered on December 28, 2010. Our credit card was charged for the purchase on December 22, 2010 , but December 28, 2010 came and went with no stove. I called the company several times to try to find out what was going on. I left a message for **** ******, shipping and receiving manager, to call me and he did not return my calls. I was finally able to reach **** ******. He told me that they shouldn't have told me that date because all their drivers were on vacation for the holidays. He said that he would get it shipped by Monday, January 3, 2011, and we would have it by the end of the week. Then he said, "I have a call from the factory," and hung up on me. It was not delivered by the end of the week, so I called the company again and spoke with a ********. I told her about all the times my stove was suppose to be delivered and wasn't, about all the calls that were not returned, and the rudeness of **** ******. She had a letter typed up and sent it to ****** ****** (I don't know if he is the owner, manager or what). (I also have a copy of the letter). He was suppose to call me that Friday, but was unable to get to the office to see the e-mail. He did call on Saturday, but said that he was still unable to get to the office to look up anything, and that he would call when he had some information. We did not hear from him again; however, the shipping company did call and said that they would be delivering the stove the next day (Sunday). They did deliver it to **********, but not to our house. I had to load it on a trailer on the back of my truck and bring it to my house without their help. Then they told us that the piping and hook –up parts would be $950 to $980, but we were charged, on our credit card, $1,174.15 without a notice of a price increase. We are also still waiting for another part from them to be delivered.
Desired Settlement: I believe that they need to work on their employees' customer service. Also, to show that they were in the wrong and not running a very good business; we should get an adjustment on the price of our stove. Reason 1: They did not deliver the stove when it was promised (3 different times), which made us have to pay a large electric bill for our heat. Reason 2: I had to do part of their job for them. (Delivering the stove to my own house). Reason 3: They charged more than what was told to us for piping and hook-up parts, and we are still waiting on a part to be delivered. I also want other consumers to know what a terrible company this is.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.