I have a Hawken 2100 and love it so far, First year on it, but went with them because the customer service has been great on getting answers to questions and they even came out to help with an on-site evaluation for location and set-up options. Did the install myself and they were more than helpful when I would call with a question.
They have evn checked to see how it has been operating since the install.
Our CB dealer in the area is more interested in the sale, I have 2 friends with thier boilers and they say trying to get service is like pulling teeth.
As far as Burnrite, I was very interested in thier stove. But when I called up the salesman to talk about them and go look at one in use, he was to busy. Tried to set up a couple of appointments to go look at them and he was always to busy.
I figured with this kind of customer service I definitly didn't want thier product.