Outdoor Wood Furnace Info

Outdoor Furnaces - Manufacturers with NON EPA-Certified Models Only => Midwest Outdoor Wood Furnace => Topic started by: CREW1 on January 18, 2014, 05:12:40 AM

Title: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 18, 2014, 05:12:40 AM
OK I now know multiple people who purchased a Midwest boiler in the past 2 years and all 3 have similar  design flaws/issues. I am curious as to how many people have problems with the Midwest Boiler (merchandise/warranty/customer service) I am logging each issue so please share each one.

Here is his warranty explanation -- What all does the warranty cover?
Many Synergy Boiler Outdoor Wood Furnace owners use their furnace to heat multiple buildings from one location. Consult a dealer for the proper model and configurations to heat your space. With the exception of the blower, Synergy Boiler warrants material and labor on any defects in workmanship for twenty years from the purchase date, to the origianl owner.

echem...that says material and labor on ANY defects in workmanship for 20 TWENTY years...

Obviously if no one speaks up I cant move forward with action I am planning on taking against Craig.

PM me if you don't want it public. I am going to keep records over the next 60 days and then determine the next step.

Each person that has been ripped off by Midwest (Synergy) has a right to persue compensation through small claims court but there is a local law firm that is open to reviewing the outcome of my study.

Either way Craig is going to pay. One at a time or all at once. He is more than a Boiler hack- AND TOUGH TALKER ON A TELEPHONE--Stay tuned.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: todd on January 18, 2014, 06:15:32 AM
I posted last year that my flue in the burn chamber burnt away and got no where with Craig. Well this year my Midwest sprung a leak in the front I found a working number for Craig he did answer and acted interested in my problem asking for pictures and telling me to bet it fixed and he would cut me a check the next day. Well now he won't answer the phone he will however text tough talk. COUNT ME IN.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: slimjim on January 18, 2014, 06:53:17 AM
I'm not familiar with the boiler guys, what seems to be the issue.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: andyjs on January 18, 2014, 09:26:08 AM
They are junk I had a model 500 and it ate the wood!and Craig is a scam artist.glad I sold that pos and bought a heatmaster
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: slimjim on January 18, 2014, 11:24:14 AM
It might help someone else that has one if you describe the problems that you faced in a bit more detail.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 18, 2014, 01:38:26 PM
Flue melts away first season. Just inside the door opening into the firebox upon inspection after season 1 cracks in the steel....as Todd mentioned there is a leak in the water jacket toward the front....not sure what else you would like to know but for a company that spouts off they are the #1 bioiler in the country and have a 20 warranty against all defects and includes labor...I'd say if the boiler has these problems in the first or second season and the owner won't fix or reply there should be something done.

I think the water jacket only surrounds the rear half of the firebox and that may be where the defect is,,,i am no specialist but when water surrounds part and no water around the rest could cause problems with temperature changes possibly..

these are flawed units. It was Midwest...now it's Synergy- same junk. same hack, Craig-  :bash:
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: todd on January 18, 2014, 05:45:37 PM
Not only does the design and fabrication of these units have major flaws it is the dealing with Craig tat has me the most cranked off.I finally got a working cell number (not easy but can be done) he acted interested sent him pic. Of water running
Out the front of my unit his solution was that the water was coming out the top and stop putting water in it.come on do not insultinsult me,if I stop putting water in it it would melt down and I would be out of heat.found one of my cracks above the left hand corner of the door(when facing the door) Craig said find someone with a portable welder and fix it he would cut me a check the next day,well the next day I found another leak on the right hand corner of the door ,again get it welded when complete let him know ,cut me a check.when all done I told him 350 dollars 300 dollars for welding 50 dollars for insulation and boiler treatment,no charge for my time disassembly insulating and reassembley. No more answering the phone but willing to text me to let me know his warranty company will need more information and receipts. Told him (text him,he won't answer,remember)to give me the contact number and person name of so called warranty company then it went south from there(via text ,he still won't answer) by the way Craig if you don't want to be "talked to like some stupid town kid" man up an answer your phone.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 18, 2014, 06:04:41 PM
So how much will it cost me to get the flue fixed and even it Zi do will it just melt again?
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: todd on January 18, 2014, 06:24:28 PM
Just got text from Craig. Sending my check out Monday. I will keep everyone(that is interested) posted
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 22, 2014, 06:01:59 PM
Maybe he sent the check by snail mail...i mean a real snail....I hate to say it but I bet he lied again!! :bash:
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: hifonics5 on March 26, 2014, 08:47:14 PM
So I purchased a Midwest 500 a few years back, this is my forth winter on it.  I did have some issues with it.  Mine has a smoke baffle that runs along the top, well in the first season that baffle warped and popped two of the welds.  I called Craig no less than 100 times, trying to get it straightened out.  His solution was to hire a local welder and he would send me a check, haha, right. I had a friend come over and he welded it back up. So now we are into season 2 and the welds on the other side popped and I nursed it through the winter. So over the summer I had a buddy build a baffle and another buddy weld it in. This time we made it out of 1/4 steel and made the tabs that weld to the fire box larger.  We also added a front trap door on the baffle to clean out ash, a design flaw that Midwest did not originally do. Season three, I started to think that the ash was laying in the baffle and super insulating it and that's why it was warping, not to mention how much better it drafts when all cleaned out. I thought I was out of the woods with all this, nope welds popped again.  Season four, well the summer before, it me, design flaw number two.  The firebox and smoke baffle cannot not be solidly attached to each other. The expansion from heat is just enough to keep popping welds.  So we welded tabs to the firebox and then hung the baffle to those with pins so it can all float about 3/16 of an inch.  I also had to add a 3/16 plate to the door because the firebox side of that was starting to warp.  Now I have water disappearing.  The last three years I don't think I put five gallons in it over the winter heating seasons.  Now I put 7-8 a month in, I can't believe that this is the year of mega evaporation!!  I know it is not leaking at our weld points because I would see it.  The first three seasons I kept calling Craig during all this and got no where. Finally I got resolution only I filed with the state and they started an investigation.  So last year I got a check for $200 to cover the baffle materials and such. I am going to have to investigate this water issue in the spring, I have a hunch it's leaking like the others.  I kinda drew the conclusion that I was on my own with this stove by year two. I guess the only good thing with all this is that all the pieces parts can be bought at grainger.  Let me know if there is anything else you would like to know, we can even chat by phone. I feel that there should be some form of restitution paid. 
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on December 16, 2014, 11:32:40 AM
HERE WE GO AGAIN!! I got tied up listening to Craigs lies again and almost believed he would keep his word. Craig said that he is tired of my BS, imagine that. So I called the attorney I was talking to a while back and he suggested to gather as many JILTED Midwest/Synergy/Midwest Fabrication customers info and then we can move to the next step. please send me an email directly if you are one of the many they have ripped off. I have quite a few from my previous request but feel free to send again to be sure I have yours.

email to timberlakecrew@charter.net

Stay tuned here as I will do updates regarding these crooks.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: Sloppy_Snood on December 19, 2014, 09:25:44 PM
I encourage everyone to debate, present information, etc. but please keep anything that could be perceived as personal attacks, threats, etc. off the OWFI.com message boards.  No one has "violated" any rules of the forum but do be aware how others not "in the know" could perceive what you post.  :thumbup:

Thank you for your help gentlemen. -Slopster
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: mlappin on December 19, 2014, 11:01:32 PM
I encourage everyone to debate, present information, etc. but please keep anything that could be perceived as personal attacks, threats, etc. off the OWFI.com message boards.  No one has "violated" any rules of the forum but do be aware how others not "in the know" could perceive what you post.  :thumbup:

Thank you for your help gentlemen. -Slopster

The Slopster makes a very valid point, how about some pictures as well so the rest of us can actually see what the problems are. A picture is worth a thousand words....
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: slimjim on December 20, 2014, 03:39:05 AM
 :post:
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on December 31, 2014, 07:12:45 AM
Thanks for the emails. So far I have 5 people included in the efforts to get service from Midwest/Synergy Boilers. 20 year warranty with little or NO service. If you have a boiler from these companies and have been lied to or ignored after warranty requests please email me timberlakecrew@gmail.com. I am pushing forward and will meet on 1/6/15 with the attorney to discuss next steps.

One issue several of the people involved have claimed including myself is they never gave a product manual with the units.

Let's not allow others to get treated the way we have been. Email me asap. Thanks
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: crew11 on January 03, 2015, 12:48:42 AM
I encourage everyone to debate, present information, etc. but please keep anything that could be perceived as personal attacks, threats, etc. off the OWFI.com message boards.  No one has "violated" any rules of the forum but do be aware how others not "in the know" could perceive what you post.  :thumbup:

Thank you for your help gentlemen. -Slopster

The Slopster makes a very valid point, how about some pictures as well so the rest of us can actually see what the problems are. A picture is worth a thousand words....

Might want to explain that to crew1 and his alter ego usernames...15 total posts and no pictures or proof and underhanded threats on the internet over what? thats right, the user agreement that everyone agrees to when they sign up says they is no way to substantiate anything written here.So for all anybody here knows,this guy and his different usernames he has attacking the same person with o picture proof are the rantings of a scammer.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: crew11 on January 03, 2015, 12:55:42 AM
Thanks for the emails. So far I have 2 people included in the efforts to get service from Midwest/Synergy Boilers. 20 year warranty with little or NO service. If you have a boiler from these companies and have been lied to or ignored after warranty requests please email me timberlakecrew@gmail.com. I am pushing forward and will meet on 1/6/15 with the attorney to discuss next steps.

One issue several of the people involved have claimed including myself is they never gave a product manual with the units. But i cant read anyway, I do news reports and was able to fool my credit card company to refund me. I make threats by text and email and act like Im the victim.Thats how you get free stuff.

Let's not allow others to get treated the way we have been. Email me asap. Thanks and send me 5.00 each for my legal advise.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: crew11 on January 03, 2015, 01:07:23 AM
Its you that the crook....8 minutes from a previous post you threaten someone and yet in all of your lunatic rantings about being ripped off or lied to, not one shred of evidence or a picture, a text transcript...nothing...oh wait, you didnt get a manual...thats a lawsuit right there.(lol)
All I see is a lot of talk from you. feel free to email me and show me some proof.

tbroden1985@gmail.com

Im waiting to see how you were so taken... you and that scott7...he had three posts about selling them as part of his business then a page later says"I tried to warn you this was gonna happen" sounds fishy. if it walks like duck and quacks like one,must be a duck. So far its you thats the duck as it reads.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: Jwood on January 03, 2015, 01:21:16 AM
Crew1 and you too crew11 fill out your signature if you own boilers ??? If not are you planning on getting one? If the answer to that is no then find a better way to spend your time vs. using this site. This is a site for members that have or are planning on buying a outdoor boiler or build one and for those looking for information and help doing so, not those looking to gather up people for lawsuits. Now you have me wasting my time writing this post and everyone else's time to read what I just wrote.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: slimjim on January 03, 2015, 04:28:44 AM
 :post: Thank You Jwood!
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 05, 2015, 09:44:48 AM
I encourage everyone to debate, present information, etc. but please keep anything that could be perceived as personal attacks, threats, etc. off the OWFI.com message boards.  No one has "violated" any rules of the forum but do be aware how others not "in the know" could perceive what you post.  :thumbup:

Thank you for your help gentlemen. -Slopster

I have no photo available and it's 16 degrees outside so I best not put out my fire to get a photo at this time. What I can tell you is I'm not the only one struggling with this company. Read these threads and you will see others (and there are more). The difference between them and me is I've had enough and even if I gain nothing I hope to discourage others from falling into the lies of this company. I do have a hundred or better text messages full of lies from Craig. If there was a way to post those I'd be happy to. 

They claim they have the best boilers in America with 20 year warranty. What good are they if they don't honor their word.

Thanks Slopster this is a really good site and I appreciate it being a good resource for people.
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: CREW1 on January 05, 2015, 02:12:00 PM
Crew1 and you too crew11 fill out your signature if you own boilers ??? If not are you planning on getting one? If the answer to that is no then find a better way to spend your time vs. using this site. This is a site for members that have or are planning on buying a outdoor boiler or build one and for those looking for information and help doing so, not those looking to gather up people for lawsuits. Now you have me wasting my time writing this post and everyone else's time to read what I just wrote.

Jwood this site is to be used as a resource for those buying and selling boilers and boiler accessories. I own one and have been denied service and warranty support by the company. I am not the only one. Others made similar posts.

Hopefully when I have to buy another one, probably soon unfortunately,  I will refer to the honest guys on this site. Until then I want to help others from making a bad decision. Thanks
Title: Re: TAKE A STAND AGAINST MIDWEST (SYNERGY) BOILERS
Post by: Sloppy_Snood on January 05, 2015, 03:08:30 PM
Okay... I think this thread has run its course so I am locking the thread from any further postings.

The "he said, she said" back and forth needs to be taken to Private Messaging, e-mail, or telephone calls.

Posts have been left in place in order to allow those who may wish to e-mail about their boiler troubles to the person collecting information.

Thank you.

-Sloppy