I went to the ATT store here in Saco Maine yesterday for warranty on my Belkin keyboard for my I pad, I was very pleasantly surprised that they simply changed it out at no cost to me, they also exchanged a new earbud that was not holding a charge, no charge, they also looked up why my data usage was so high, my wife has been bugging me about this, low and behold it was not me but the kid that is also on our plan, wait till i get a hold of him! Bottom line, thanks ATT, great customer service