I really don't want to start anything here intensedrive but I will give a bit of advice, rip out the pipe and replace it with Logstor or a similar brand, it is pricey to start but I can tell you that I would bet that I have used at least 100,000 feet of it and never a single complaint other than it sucks to handle, as one of the
P and M dealers likes to say, it is the cheapest pipe you will ever buy because it is the only pipe you will ever need to buy.
I do feel badly that you are having issues now but Please understand that this is not the time or way to get your issue resolved, try again to contact Ridgewood, see if they can help first, post some pictures of your install and I'm sure we can all help on this side.
Take some of the blame on yourself for not doing the research before the install, it sounds to me that the boiler and install were sold on price alone, sometimes in life, that is not the best route, there is a market out there for higher end units and installs, along with those higher end packages comes better quality products and services. Would you have bought if the package were going to cost you another $4,000, this is what the higher end folks are up against.
As always I think the best bang for your buck when considering a wood boiler is to not cheap out on the install, use the best pipe and interior components you can possibly afford, changing the boiler later on down the road is a drop in the bucket compared to what you are about to go through.