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[ITO]

 It is a mess, you became a junior member just from this one thread, you have definitely learned a bunch about this boiler. It concerns me that you say the unit delivered was not the unit you ordered, if your receipt shows a discrepancy that would be an additional issue.

[Scott7m]

So you ordered one stove and recieved another?

[roxann]

I met Bruce at the fair,. the unit on site was the one I thought I was going to get. Bruce showed  me how it operated and answered my questions. I then took the literature and shared with Frank.  Bruce then came to the house went over details with  Frank and I. Still was thinking it was the same stove.  It was freezing out so I wasn't around for the whole purchase as they stayed outside.  I assumed it was the same unit he showed me. when the unit came and I saw the auger I said to Bruce what the hell is that.. He said that's to clean out your ashes.. I then was like huh I thought this had a pan that came out this isn't the same unit you showed me at the fair... he said no its better then the one I showed you.. I don't know if Frank and Bruce changed the unit when I wasn't around but all this time I thought it was the one from the fair. 

[juddspaintballs]

I do really like the ash auger...

[hondaracer2oo4]

Hmm, not sure if maybe they just produced the same model with an ash box instead or an ash auger?

[lindnova]

I thought all the Heatmor's had augers.  Did they have one with a pan?

[slimjim]

How are you doing Roxann

[roxann]

I'm in the 60's I got some more propane to help keep warm.. No over heating last night  thanks for asking 

[slimjim]

Keep your chin up, any word when Bruce will be back to install the new parts?

[roxann]

no but he did come over yesterday to check on stove I thought that was awesome

[slimjim]

It's a start!

[hondaracer2oo4]

Not a word today from Roxanne. Could this be good news?

[Propster]

Very interesting thread. I feel for you Roxann. I have experienced (hopefully) just about every manner of problem I think is possible on the older Aquatherm I have. Have figured out most things on my own and really feel like I have a pretty good understanding of it now, save for the wiring and setup issue it's been plagued with since day one. However, I can't believe the trouble you are having with a brand new unit. Does it bother any one else that Bruce stopped over to check the stove but not to change out the parts that pretty much everyone agrees has to be the problem, or is it that he doesn't have them yet?

And does it bother anyone that Bruce, the dealer, the installer, the company themselves - nobody seems qualified to correctly diagnose and fix the problem? And that is if she can even get ahold of them or get them to call her back! I could be wrong but this sounds like some of the worst customer/product service I've ever heard of. Hopefully they get things figured out for you soon. It doesn't seem right to me.

[slimjim]

   I'll give her a call this morning to see how she's doing. The problem is that I don't think she has anything for a back up system and is now heating with space heaters.

[roxann]

Morning... no over heating but cold in house its 59 the temp is 174 .... still waiting on Bruce and those parts
Propster I agree worst customer service EVER
I have gotten more feedback and help from this site then the own company pretty said.. I hope soon the house becomes warm again