I have updates to share some good news some bad...
BBB closed my case
03/26/2014 Received Subsequent Response from Business
The Heatmor unit referenced in this complaint was purchased on 10-26-13. . The unit was purchased from Best-Way Wood Heat in Readfield, ME. Representatives from Best-Way Wood Heat have been to the residence served by the unit 6-8 times, with the most recent visit being 3-25-14. According to Best-Way Wood Heat, the unit is working as it was intended. Any service issues should be directed to the dealer, Best-Way Wood Heat.
UNREAL
Bruce came over today fixed the water light issue and he gave me a new scraper that goes on my drill to clean flues.
Bruce cleaned flues today witch to my surprise didn't look to bad. unit is running to temp house is very toasty 74
aslo the weather is mild today I love days like this I have't even used much wood today
I thank you Bruce for coming over today you did a great job
I am sooooooo happy things are looking up
as for heatmor WOW I am disgusted you treat your customers the way you do you aught to be ashamed of yourself's
while I'm at it Id like to thank Richard aka Slim for stepping in and making a difference
You are the one that made this happen!!!!!!! thank you thank you thank you
Lastly I greatly greatly appreciate all of your feedback from this tread
I pray this lemon stays on the right path