Outdoor Wood Furnace Info

Outdoor Furnaces - Manufacturers WITH EPA-Certified Models => HeatMaster => Topic started by: duke on February 21, 2014, 06:23:57 PM

Title: Water treatment
Post by: duke on February 21, 2014, 06:23:57 PM
Going to order water treatment online what brand should I get? The label is gone off the bottle that I had from dealer.
Title: Re: Water treatment
Post by: slimjim on February 21, 2014, 06:30:32 PM
Get it from your dealer, he is the guy that supports you, why would you choose not to support him.
Title: Re: Water treatment
Post by: CountryBoyJohn on February 21, 2014, 07:24:49 PM
Yeah I think you need to get it from your Heatmaster dealer. If not your guy another HM dealer. They should send you test bottles and shipping labels as well.  It's gotta be their specific stuff. I think it even says what it is in the manual.   If your guys isn't around anymore for some reason, Scott7m can help you out.
Title: Re: Water treatment
Post by: duke on February 21, 2014, 07:31:31 PM
My dealer has been good when I had a fan issue and had to pay him to come fix it but when I tried to get some water sample bottle he said he would bring them and 2 months later still haven't got them. I just got my sample results back (from the last sample bottle i had) and i need to add half a gallon of treatment. i don't want to wait who knows how long on him bringing me some when i could order it now and have it in couple days. Sometimes it is a day or so before i can get ahold of him. I would be more than happy to support him if he was supporting me as well.
Title: Re: Water treatment
Post by: CountryBoyJohn on February 22, 2014, 05:21:38 AM
I hate to keep pushing people onto Scott, so I'll let him volunteer if he wants to. I would start with replying to the lady who sent you the results from Heatmaster. See if she can connect you with someone from Heatmaster. Or call one of Heatmaster's main numbers and see if that works. You really need their stuff and their bottles. Good luck!
Title: Re: Water treatment
Post by: slimjim on February 22, 2014, 05:40:55 AM
When you contact corporate, nicely let them know that your dealer has fallen a bit short on service and perhaps they will nudge him a bit, sometimes we all get very busy and forget so maybe express your concerns directly to him, Point that CountryBoy and I are saying is buy your treatment from the manufacturer or their rep for warranty and service purposes.
Title: Re: Water treatment
Post by: CountryBoyJohn on February 22, 2014, 08:52:52 AM
No ill feelings here! I just didn't want you to get into trouble with your warranty! Glad Scott is hooking you up!
Title: Re: Water treatment
Post by: duke on February 22, 2014, 12:48:33 PM
No worries, I finally got ahold of my dealer this afternoon he is going to bring me jug of treatment sometime next week. If not ill call heatmaster. Thanks for replies.
Title: Re: Water treatment
Post by: userdk on July 05, 2014, 03:59:26 PM
They've been using Certified water treatment for the past few years. It works better on non-pressurized systems.
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