Outdoor Wood Furnace Info

Outdoor Furnaces - Manufacturers WITH EPA-Certified Models => Hawken Energy, support only => Topic started by: VTsmoke on June 20, 2010, 07:08:06 PM

Title: Poor Customer Service
Post by: VTsmoke on June 20, 2010, 07:08:06 PM

Been looking to upgrade - upsize boiler.  Have repeatedly emailed company - very little help.  Have called a dealer - never called back.  The specs look good, but I am taken back by their lack of motivation to sell a boiler.

I think I'm looking to other brands that appear interested in moving product.

Title: Re: Poor Customer Service
Post by: kjw58 on June 21, 2010, 06:46:47 PM

I feel your pain vtsmoke.  I too  have been looking hard at outdoor boilers,  I have looked at and talked to, or tried to contact at least 12 different brands of stoves and for the most part,  the dealers I tried to contact don't even return a phone call and act like they could care less if you bought a stove or not.  One CB dealer near me has never returned my call after leaving messages on three different occasions.  If you can't get any service before you spend 10k for a stove how will they treat  you after they have your $.     :bash: