Outdoor Wood Furnace Info
Outdoor Furnaces - Manufacturers WITH EPA-Certified Models => Central Boiler => Topic started by: CORVAIRWILD on November 06, 2010, 09:48:47 AM
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I was perusing their site, and didn't see anything about warranty...
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Before you buy you should check the BBB website. Central Boiler has numerous complaints filed within last 36 months. Mostly for product, warranty, and service issues.
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They still maintain a grade of A+ and after reading the complaints CB made reasonable attempts to solve the issues.
http://www.bbb.org/minnesota/business-reviews/manufacturers-and-producers/central-boiler-in-greenbush-mn-17000665 (http://www.bbb.org/minnesota/business-reviews/manufacturers-and-producers/central-boiler-in-greenbush-mn-17000665)
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CB may have an A+ rating but that is because they pay to maintain an accreditation. Aqua therm has 6 complaints filed within last 36 months, they are not registered with he BBB, and they have a rating of A-. Don't just look at the rating look at the types and number of complaints. Companies not registered with BBB and who have never had a complaint filed with the BBB are not even listed, does that mean they are not worth considering. Just information to take into consideration when researching.
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I'm not discouraging "other Manufacturers". Just wanted to point out what CB's rating is.
Hey, I just got one. I don't have enough time on mine to judge how they handle thier claims. Let hope I don't have to.
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Central Boiler has been around awhile. Much of CB's issues were with their Phase II units I believe, not so much with their classics. At the end of the day, it probably comes down to your dealer and how much he is willing to get involved with any issues you might have. My 2 cents for what it's worth.