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Hawken Energy, support only / Re: Warranty - How do you choose what is real ?

« on: January 22, 2013, 06:22:52 PM »

Yes I think you are correct, I wonder who builds Hawken ? after reading all this data  I seem to think there are only a few factory's. So really there are dealers reselling to small dealers, For sure Woodoctor and hawken were same supplier at 1 time. But now seems they are different. I really wonder if that wooddoctor new Boiler is a good idea, The pressure maybe something to consider on a corrosion issue, but are or who are they buying from as it seems they are out of business officially. Hawken  has had no issues the past few years so it seems a safe bet also.

Hey Neil, Hawken and WoodDoctor are not, nor were they EVER the same.  I know some have thought this and this led me to investigate further - definitely not true.  Wood Doctor was owned and run by a guy in Canada named Arthur Turple.  Apparently he was not such a good businessman.  Wood Doctor failed and left everyone without warranty coverage.  Turple published a story online attempting to explain his sad story.  Hawken is a totally different company in Michigan.  The Hawken guys distributed a Canadian furnace for a few years ('04-'07) built by Global Hydronics - not Wood Doctor.  Global did not meet Hawken quality standards so they dropped them and now build their own.  Hawken spent 100s of thousands forcing Global to take care of their warranty claims and the Hawken guys even purchased new furnaces for Global customers with their own money.  Now Hawken builds their own furnaces and I know a few people who have them and love them - including myself.  I even had a problem that was my own fault and the Hawken guys took care of it with no questions asked.  I can't speak to the other companies' warranties, but the Hawken guys take good care of their customers.

Hey Scott, this is me ribbing you - we don't expect you to say nice things about other brands that you don't sell.  Aren't you like some territory manager for Nature's Comfort?

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Site Suggestions / Re: Suggestion to the new owner

« on: June 13, 2012, 02:37:35 PM »

Whys 30 plate? Is this for your domestic HW?  Wouldn't a 20-plate handle that?