Welcome, Guest. Please login or register.
Did you miss your activation email?
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
Pages: [1]
1
Hawken Energy, support only / Re: Pleased with Hawken?
« on: February 12, 2012, 05:43:57 PM »
It was a few isses all working together and against me. I had an airflow problem that was not obvious to myself. I did not know but underneath there are more channels that the fan forces air through, this feeds both the firebox and the secondary burn chamber. I also had a converter that was not as clean as it should of been. The biggest thing was a fan that was not handling the load of the stove. It would gassify but not the intense strong burn that it needs. This allowed the stove to sit in an idle pattern where it would not run in the normal ranges. Not sure if it made a difference but I had a wire end on the solenoid that I replaced due to a suspected loose connection. Once I received a replacement fan and came up with some modified cleaning tools and performed a very thorough cleaning the stove operates.
I apologize again for how this whole story unfolded. I know how it looks to an outsider, but I felt it more important to do the right thing and make sure people were not incorrectly informed based on my posts and frustrations. It is funny how your perspective changes after a situation takes place. You can take it for what you want, but I am trying to do the right thing. If you want to believe there is something weird or fishy going on, go for it, thats your right.
Information on this website and others like it should be informational and unbiased. I wrote those posts when I was extremely frustrated and it was not fair. I appreciate all the offers of help and information and that is what led to a solution to my problems. Thanks for all of the help and I am sorry if I rubbed anyone the wrong way.
I apologize again for how this whole story unfolded. I know how it looks to an outsider, but I felt it more important to do the right thing and make sure people were not incorrectly informed based on my posts and frustrations. It is funny how your perspective changes after a situation takes place. You can take it for what you want, but I am trying to do the right thing. If you want to believe there is something weird or fishy going on, go for it, thats your right.
Information on this website and others like it should be informational and unbiased. I wrote those posts when I was extremely frustrated and it was not fair. I appreciate all the offers of help and information and that is what led to a solution to my problems. Thanks for all of the help and I am sorry if I rubbed anyone the wrong way.
2
Hawken Energy, support only / Re: Pleased with Hawken?
« on: February 12, 2012, 05:04:14 PM »
Just for clarification;
I made the posts and am responsible enough to admit that the timeline I granted Hawken for resolution was not proper. I expected much more from them than what most would deem resonable. They have taken very good care of me and I do regret the tone and connotations that were presented in the posts.
I used this forum to help me make my decisions when I started considering an outdoor wood furnace.
I chose to remove the posts because Hawken did exactly what they promised when I bought the stove, and that was to stand behind their product and make sure I am 100% happy. I felt that the posts would not accurately represent the efforts made by the employees of Hawken and it was unfair to leave that information posted. These forums are an awesome tool and I like to do my part in keeping the information unbiased and honest. I did allow some of my frustration to come out in my explanation of the situation and am man enough to admit I was wrong and apologize.
I always try to take internet research and reviews into perspective. The happy customers are not the loud ones, it is the unhappy customers that are the most vocal. I regret the way I portrayed Hawken Energy and am completely willing to make sure everyone knows that. I am saving money and staying warm, and glad that I chose Hawken. The recent weeks have been aggravating, but Hawken stood behind their unit and took care of me.
I made the posts and am responsible enough to admit that the timeline I granted Hawken for resolution was not proper. I expected much more from them than what most would deem resonable. They have taken very good care of me and I do regret the tone and connotations that were presented in the posts.
I used this forum to help me make my decisions when I started considering an outdoor wood furnace.
I chose to remove the posts because Hawken did exactly what they promised when I bought the stove, and that was to stand behind their product and make sure I am 100% happy. I felt that the posts would not accurately represent the efforts made by the employees of Hawken and it was unfair to leave that information posted. These forums are an awesome tool and I like to do my part in keeping the information unbiased and honest. I did allow some of my frustration to come out in my explanation of the situation and am man enough to admit I was wrong and apologize.
I always try to take internet research and reviews into perspective. The happy customers are not the loud ones, it is the unhappy customers that are the most vocal. I regret the way I portrayed Hawken Energy and am completely willing to make sure everyone knows that. I am saving money and staying warm, and glad that I chose Hawken. The recent weeks have been aggravating, but Hawken stood behind their unit and took care of me.
Pages: [1]