Welcome, Guest. Please login or register.
Did you miss your activation email?
Show Posts
This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.
Pages: [1]
1
General Outdoor Furnace Discussion / Re: Sequoyah furnace company refusing to honor waranties!
« on: January 08, 2011, 11:23:33 PM »
I to have a Sequoyah E3400. Installed and fired up in Oct. 2009. My father purchased and installed one at the same time. I have had to replace the damper solenoid 5 times, we have had a new damper assembly installed, and 1 circulator pump replaced. We have had to purchase 4 of the solenoids, as the dealer has washed his hands of the situation. He told me to contact the company as he was at a lose as to why the solenoids were burning up and could not continue to pay to replace them. My father has replaced the solenoid 3 times.
Creosote is the problem. It causes the damper gate to stick in the closed position and when the solenoid can not open, it burns it up. We have installed an in-line fuse (4a) and thought that would at least save the solenoid, but tonight I went out to find the blower on and solenoid in the closed position. Fuse was blown. Replaced fuse, which immediately blew again. I guess I need to try a smaller fuse. It is sad to say, but the Sequoyah is completely unreliable. I have no faith that it will operate as it is supposed to. At ~$28 a piece, replacing solenoids is getting expensive and eating into all my savings from "free" wood heat. I have tried anti-creosote products with no obvious success. I have burned wood for 25 years, I get that creosote is a by-product. But, this seems to be some kind of design flaw and there is not much support. I called Sequoyah before Christmas, got transferred to Royall Manufacturing, that gentleman didn't know anything, didn't want to know anything, transferred me back to Sequoyah. Ended up talking with Leo, who blamed the dealers for not following thorough, offered to send me 1 solenoid and here we are. I am at a lose as to how to proceed. Have too much invested to quit now, but have no confidence in this design or company. Sorry for the long post, just a lot to say.
Creosote is the problem. It causes the damper gate to stick in the closed position and when the solenoid can not open, it burns it up. We have installed an in-line fuse (4a) and thought that would at least save the solenoid, but tonight I went out to find the blower on and solenoid in the closed position. Fuse was blown. Replaced fuse, which immediately blew again. I guess I need to try a smaller fuse. It is sad to say, but the Sequoyah is completely unreliable. I have no faith that it will operate as it is supposed to. At ~$28 a piece, replacing solenoids is getting expensive and eating into all my savings from "free" wood heat. I have tried anti-creosote products with no obvious success. I have burned wood for 25 years, I get that creosote is a by-product. But, this seems to be some kind of design flaw and there is not much support. I called Sequoyah before Christmas, got transferred to Royall Manufacturing, that gentleman didn't know anything, didn't want to know anything, transferred me back to Sequoyah. Ended up talking with Leo, who blamed the dealers for not following thorough, offered to send me 1 solenoid and here we are. I am at a lose as to how to proceed. Have too much invested to quit now, but have no confidence in this design or company. Sorry for the long post, just a lot to say.
Pages: [1]