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Author Topic: if you're going to sell the boilers take care of the customer  (Read 2896 times)

Big Wood

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if you're going to sell the boilers take care of the customer
« on: October 15, 2014, 06:36:43 PM »
Just made a 116 mile round trip to look at a CB e 1400 welds leaking around fusion chamber due to creosote dealer 30 miles away no service said have to send boiler back to CB only 3 years old oh well headed back Saturday to weld it up and help get it cleaned up and running
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MattyNH

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Re: if you're going to sell the boilers take care of the customer
« Reply #1 on: October 15, 2014, 07:19:29 PM »
Wheres the like button! :thumbup:
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Jwood

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Re: if you're going to sell the boilers take care of the customer
« Reply #2 on: October 15, 2014, 07:37:59 PM »
Awesome job Big Wood!  :thumbup:
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mlappin

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Re: if you're going to sell the boilers take care of the customer
« Reply #3 on: October 15, 2014, 09:36:25 PM »
Quote from: MattyNH on October 15, 2014, 07:19:29 PM
Wheres the like button! :thumbup:

I've looked into that, I don't think a moderator has enough access to be playing that deep with the code.
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Sloppy_Snood

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Re: if you're going to sell the boilers take care of the customer
« Reply #4 on: October 16, 2014, 10:01:59 AM »
"Like" button is an add-on to the forum software.  Only the Admin and owner can add the feature (no Global Moderators can perform this).

On topic, thanks for upping the ante for that OWB dealer's laziness that you took care of Big Wood!  :thumbup: ^5
« Last Edit: October 16, 2014, 11:37:51 AM by Sloppy_Snood »
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Roger2561

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Re: if you're going to sell the boilers take care of the customer
« Reply #5 on: October 16, 2014, 11:28:18 AM »
Quote from: Big Wood on October 15, 2014, 06:36:43 PM
Just made a 116 mile round trip to look at a CB e 1400 welds leaking around fusion chamber due to creosote dealer 30 miles away no service said have to send boiler back to CB only 3 years old oh well headed back Saturday to weld it up and help get it cleaned up and running

 :thumbup:for taking care of someone CB does not want to.  Whatever you charge for the welding send the bill to CB and insist they pay up, not the customer.

Was the leak due to the lack of maintenance or a design flaw?  I haven't fired mine up for the season yet, that's on my agenda next week.  Going on my 4th season.  At the end of the heating season I thoroughly clean mine.  I go as far as disassemble and remove the fusion chamber, scrape all surfaces of any creosote buildup and apply a liberal amount oil to all surfaces before I reassemble everything for the summer season.  I pay particular attention to all welded seams surfaces.  Last thing, I toss a bucket on the chimney for the season.  Roger   
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Re: if you're going to sell the boilers take care of the customer
« Reply #6 on: October 16, 2014, 02:19:34 PM »
GREAT JOB Lyndon !!!!!
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Big Wood

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Re: if you're going to sell the boilers take care of the customer
« Reply #7 on: October 17, 2014, 06:04:21 PM »
The erosion of the welds is probably do to maintaince instead of the dealer telling her about the manual says to remove the bricks every 2 years call and let her know waited until there was a problem and then say its your fault
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userdk

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Re: if you're going to sell the boilers take care of the customer
« Reply #8 on: October 23, 2014, 11:34:59 AM »
Quote from: Big Wood on October 15, 2014, 06:36:43 PM
Just made a 116 mile round trip to look at a CB e 1400 welds leaking around fusion chamber due to creosote dealer 30 miles away no service said have to send boiler back to CB only 3 years old oh well headed back Saturday to weld it up and help get it cleaned up and running
:thumbup:
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mrmopar22

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Re: if you're going to sell the boilers take care of the customer
« Reply #9 on: November 18, 2014, 09:40:55 PM »
Been there, my dealer was a moron.   He did the company a disservice by selling for them.  I'm glad you took care of the problem for the customer. 
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