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Author Topic: Server failure?  (Read 123 times)

smithbr

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Server failure?
« on: January 11, 2021, 06:17:01 AM »

Hey Everyone,
We've rebooted furnace, router, et. al., with no solution.  Data from our Firestar has been erratic for the last couple of days, lots of evidently corrupted data points, long gaps, etc.  This morning, I get only a 5-second burst of data around 5:10 AM when I call for a 4-hour history.  Is there a problem at their end?  Saw some suggestions of that on Facebook, but hey, that's Facebook...
smithbr
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smithbr

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Re: Server failure?
« Reply #1 on: January 11, 2021, 06:19:12 AM »

whoops, posted that, and it looks like I just got three data points from the last 7 minutes; waiting now to see if things stabilize.
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smithbr

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Re: Server failure?
« Reply #2 on: January 11, 2021, 06:29:34 AM »

Still unstable, getting a server error again now.  Oh well, still have a furnace, so no crisis.  Back to my coffee.
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Roger2561

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Re: Server failure?
« Reply #3 on: January 11, 2021, 10:41:39 AM »

I experienced that samething so I sent an email to Tyler the IT guy at CB.  He said they had trouble doing a server update and it caused all kinds of trouble for them.  They finally got it done and the wifi link to the firestar has been restored. 
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CB Classic Edge 550 HD
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New Hampshire

Pointblank

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Re: Server failure?
« Reply #4 on: January 11, 2021, 07:23:05 PM »

Huh,  I was having problems too. Rebooted the furnace, router etc.... Still had sporadic connectivity issues.
Good to hear it wasn't on my end.
Seems to be working good today now.
« Last Edit: January 11, 2021, 07:24:46 PM by Pointblank »
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Roger2561

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Re: Server failure?
« Reply #5 on: January 13, 2021, 11:02:31 AM »

It appears that CB learned their  lesson regarding upgrades to the Fire Star.  I received an email from them late last night stating they'll be performing some upgrades and we may lose Fire Star connectivity for a short while this morning.  I looked at the graph and sure enough, connectivity was lost somewhere around 6:00 this morning and restored not too long after. 
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CB Classic Edge 550 HD
JD Tractor 4500 4X4 with front-end loader
JD LX277AWS
Stihl 021
Stihl MS 311
Cud Cadet 27 Ton Wood splitter
2012 Honda Goldwing GL1800
New Hampshire