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[slimjim]

Where did it break at Roxann, Did Bruce or Mike contact you today?

[roxann]

the font part broke right off.. no one called or emailed.. I called mike today and left a voice message once again no call back.. I just finished my email to the vp of heatmor... We'll see what the outcome is..

[slimjim]

I think Mike is one of the VP's he told me this morning that he would speak with Bruce, not sure if he got through, have your better half drop it off at my garage and pick it up tomorrow evening, I'll attempt to explain to him how to jump out the low water cutoff, I would only suggest this because Mike suggested it as a temporary measure, the sending unit must be adjusted and I'm not qualified to do it.

[MD20/20]

Am I missing something, or is this just horrendous customer service? How much could it cost to fix? Slim seems to be doing their job...very nice of him, but odd Heatmor doesn't make this work without prodding.

[mtoll]

Wonder if Heatmore is aware of how this looks for them, or do they care. Slim has been great, but he can only do so much for their image

[slimjim]

The jury is still out, the dealer certainly is not helping the situation, corporate always takes my calls, I don't know?  I have to ask you once again MD20/20, are you an eye doctor or did you drink a lot of that rotgut grape wine they sold us when I was a kid, I think it was something like .78 per pint, man that stuff was nasty, no wonder they called it MAD DOG 20/20, when you woke up the next morning you were mad because you had such a headache you couldn't see.

[mtoll]

Certainly have a good point.  Long time sense I had any MD Last time was At Camp Pendleton Ca. long time ago

[Sprinter]

If I were Roxanne I would post this on ten forums, anything to do with wood and boilers.

Steam will take out a cheap LWCO. Who know with this super duper high quality unit. It might have been too good of maintenance.theelectronics just couldn't handle all the attention. I didn't like this story right from the part where Roxy didn't receive the same unit she thought she purchased. It's amazing what dealers think they can pull off with customers.

By the way post up on craigslist about the super poor support, I guarantee you'll get more traction. Unless he plans on going bankrupt

[roxann]

He can't drop it off in the am but will after work around 5ish he has your address and number....
Once again slim thanks for everything I don't know where things would be if it wasn't for you!!!!!!!!!

[slimjim]

  OK, let's not get all mushy now, there are others here that do the same thing, I'll be here in the shop tonight have him stop by.

[roxann]

still no word from heatmor  or Bruce......
Slim Mike wont be over today to pick up that piece his car broke down

[slimjim]

I'll try calling Mike again if you want me to, no hurry on the slide hammer, did you get much snow?

[roxann]

not really more ice then anything....But enough that he got stuck in the driveway.. What about you?
Sure, I'd like to know why Heatmor don't return emails or calls unreal!

[roxann]

Just went and tended to the stove and noticed the water pop off valve was pushed to the side ....wonder if it over heated last night...

[slimjim]

More than likely it did not as it now has a new over limit Aqua-stat installed, I'll attempt to call Mike again today.