Ok... Lets start by saying ive spent a few hours on the phone today dealing with all parties I could find involved..
I have spoken with profab as well as tomeo farms the dealer. I also spoke with an independent contractor that wws hired by the insurance ccompany of Spyder when he was pursuing an insurance claim from his insurance company.
This is what I have gathered... On February 26 a warranty claim came into Pro fab regarding the fan duct catching fire amd creating a blow torch effect that burned the insulation, also burned through the exterior siding of the unit. On feb 28 all parts that were damaged due to the creosoted duct catching fire were sent to tomeo farms.
The insurance company of Spyder contacted a large well known dealer in pa to come and take a look at the unit. Mr Giles came to look at the unit and said in no way was this a warranty issue but rather a warranty claim. It was stated that Spyder was burning Wood that was freshly cut and not seasoned at all. He was operating the furnace by opening lower reaction chamber and allowing it to updraft
emails were exchanged with profab about the installer havin the water to hot domestically, profab insisted he shut down the boiler. As it was supposed to be shut down the moment it had the claim filed to prevent further damage.
Empyre and tomeo farms sent a welder to fix the issue, the welder apparently backed out when the words lawsuit and suing were thrown around.
As of now tomeo farms and empyre are trying to find another welder to correct the issue, they are of course are proceeding with caution because threats of law suits and other threats have been made, that seems to have been the concern all along
In regard to sizing of the boiler, tomeo farms didnt do the evaluation of sizing as the customer showed up saying I want a pro 400. Upon delivery they encouraged the boiler neeeded at least 5-6k square ft to work properly. this is where the garage addition was supposed to get it into that range
Empyre and tomeo farms are working to correct issue that was on the original warranty claim, the problem is that the problem grew worse because of the continued operation of the boiler in a way it was never intended. That part neither will be responsible for
This is what ive gathered, dont shoot the messenger, empyre was seemingly prompt and thorough in the warrant claim. The dealer says once Spyder picked up the parts it was a couple weeks before he heard anything, he assumed the customer fixed it himself rather than waiting as at this time it should have been a simple repair, a new fan and wiring was also sent as well
So we all saw spyders half, this is the other parts
Spyder did run out of seasoned Wood and did buy a load of green logs, even if the boiler is fixed, it will never operate correctly or provide any quality of service.
We will follow this to see whats done, but all parties involved are not happy about how its played out
Hopefully, this can be resolved and evreryone can be happy