Outdoor Wood Furnace Info
Outdoor Furnaces - Manufacturers with NON EPA-Certified Models Only => Empyre => Topic started by: Scott7m on January 31, 2012, 07:42:21 PM
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Looking for some information on pro fab and there service. If you have a pro fab let me know what you think
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Scott7m , I was watching this post , hoping someone would chime in with there experiences . ( does no news is good news apply here ? )
I really like what I see in their Pro Series and Elite Series , and have been considering becoming a dealer for them . I talked with the rep for my area and he knows his stuff .
Tim
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Yea they are pretty awesome from what I've seen, where are you located?
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Shiloh OH , which is about 30 miles south of the lake
P.S. I see you sell the Val 6 heaters , I saw those at the Power Show in Columbus last Sat . Wow what an awesome heater ! i need the find out who the distributor is in Ohio .
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The distributor is in beckley wv, not state by state, if your interested in being a dealer pm me, or if you were wanting one, we ship direct and I sell them as cheap as anyone
They sure are nice to have, I love mine.
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I installed a Pro Series 100 this past year to heat 2000 sq ft in southwest Michigan. The product is great. The manufacturer's rep did a great job for us. The manufacturing rep came to the house and sized the boiler and heat exchanger and further mapped out the install at the house. I found all of the material except the heat exchanger, the mixing valve, and the insulated pex from the local big box Menard's. I've heated this mild winter on 4 cord of wood. In addition I had a 2 degree F morning and other single digit mornings where the boiler ran overnight without running out of wood. If the Pro Series 100 survives 10-20 years I will be more than happy with the purchase. Unfortunately, we will have to wait to learn the outcome of its longevity.
mgw44
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I installed a Pro Series 100 this past year to heat 2000 sq ft in southwest Michigan. The product is great. The manufacturer's rep did a great job for us. The manufacturing rep came to the house and sized the boiler and heat exchanger and further mapped out the install at the house. I found all of the material except the heat exchanger, the mixing valve, and the insulated pex from the local big box Menard's. I've heated this mild winter on 4 cord of wood. In addition I had a 2 degree F morning and other single digit mornings where the boiler ran overnight without running out of wood. If the Pro Series 100 survives 10-20 years I will be more than happy with the purchase. Unfortunately, we will have to wait to learn the outcome of its longevity.
mgw44
I think as long as you do your part on taking care of it that it will last a really long time
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Looking for some information on pro fab and there service. If you have a pro fab let me know what you think
I am sure glad some one is getting customer service. pro fab is not even wanting to help me.
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Call me, I'll help ya.
I definetly have some information to help you get it resolved.
606-316-9697
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they are no good
I have a pro 200 and i used to like it until i had a problem i found out that their warranty sucks.
It started last year after a big snow storm(windy), snow got behind the thermostat, and cause to malfunction(fan would not stop anymore which makes the temperature go up
but lucky i was close by. notify my dealer who sells me a new unit and he tells me he will let head office know if i can get warranty. After reading in one of those forum that someone had problem with the plate where the thermostat is and what he did was to caulk it and sothat's what i did and taught problem solved. thissummer isaw my dealer
and he told that after 1year my warranty is already out for electronics components. even if there was a defect with the unit. thanks.
last saturday we had a major good snow storm here in ontario, guess what same thing snow got in again. i really though it was from the thermostat platethat i caulked but i was wrong. It's from the top corner just under the gable kind of roof there is about 1/2 inch space there and enough room with high wind and lots of snow fall to end up there.
had to replace thermostat again
talk to empyre today they won't do a thing.
What i know now is
EMPYRE MEANS NO WARRANTY
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All electronic components have a 1 year warranty basically no matter the company
I have heard of another guy though who experienced your issues in a huge snow storm with high winds...
Were you able to block that opening off?
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I replace the original thermostat last february 2013, this is now dec 2013, less than a year. but still sharon said no.
EMPYRE MEANS NO WARRANTY
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Sharon goes by the book, if it says 30 days, it better not be 31
Yea of course they wont warranty replacement parts after there service is up
if you bought a love control though, the electronic warranty for that replacement part would be through love. They would replace it I bet
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Her book means "no pride".
just beware people they don't stand behind their product.
EMPYRE MEANS NO WARRANTY
p.s Why would love control pay for a defect in the furnace? The problem is NOT the thermostat.
P.S.2 "Better be not 31 days"? Do they get so many claims that they cannot wait for that extra day to say no!!!
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this is to the point of laughter at this point
so if there is a 365 day warranty, and u think ohhh it was only 380, then next guy says 400
where does it end??? You do realize you agreed to the warranty and actually signed it????? Im sure it didnt say 1 year warranty "or whatever you feel is fair"
Sharon no pride? Her job is to provide customer service based on terms and conditions of the warranty you agreed to, nothing more
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Again
just beware people they don't stand behind their product.
EMPYRE MEANS NO WARRANTY
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at this point, you have not understand yet, that the problem is not the thermostat, but a defect in the way the unit is designed?
you stick again on the one yr warranty. On that subject (which is totally irrelevant to this problem) the note was that for one day, anyway, that says it all....
But, if you want to reply in a smart way, understand the problem clearly:
The way the unit is built, cause the snow to get in behind the control, which cause to the thermostat to fry. The solution: fix the problem in the design of the unit. No snow behind the control, no more fried thermostat (then you do not need to waste anymore time arguing for nothing about the warranty on the thermostat (oops, did I forget to mention the issue is not a defect in the thermostat)?
Simply put, the design of the unit cause the problem!
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Sooooo.....let me get this strait. You knew what caused the failure after the warranty had expired, yet choose not to stuff a piece of insulation or cardboard, or SOMETHING to prevent further issues?
And just so you know, I owned a Pro Series 100 for 1 heating season. I bought it when it was 6 months old and Empire bent their rules and transferred their warranty for me.
It was a great little boiler. I had a few issues with it and my Empyre dealer promptly addressed them. I accidentally melted the silicone seal in the door and they even sent me a whole new door.
Had the primary burn chamber been a bit larger on it, I'd still own it. The unit was just too small for the sparsely insulated corncrib that I call home.
Go to Graingers and order a new controller, install it, and plug the hole so it doesn't grenade again!!!
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i still have warranty but with profab it doesn't mean nothing.
there is a defect with the unit and they won't honor their warranty.
EMPYRE MEANS NO WARRANTY
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Frankus, we understand your frustration, just like the guy who bashed shaver a few months ago, you can only beat a dead horse just so long, you might find that if you chose your words a bit better, people would be more willing to help but calling a mans stove a piece of crap is not the way to get help
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thanks but i'm not looking for help
i just want people to know there is lots of good product out there and empyre or pro fab is not one of them.
i made my point
EMPYRE MEANS NO WARRANTY
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In my opinion your approach sucks
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Frankus,
I think we all understand your problem. I have no idea how you approached profab with your concerns about the design causing the problem but if you approached them like your approached this forum I am going to go out on a limb and say that they probably came to the conclusion that you can't satisfy every customer. As the old adage goes, you catch my flies with honey than vinegar. Why didn't you address the problem yourself after it happened the first time and they didn't replace the thermostat? Just replacing the thermostat wasn't going to fix the underlying issue, it was just going to replace it until it happened again. First time shame on them, second time shame on you.
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When i told my dealer what happen the first time back in feb 2013, he gave a new thermostat and said he's gonna let me know if profab will honour their product. Never heard nothing from him till this nov 2013 when his wife told me he passed away(god bless his soul) and that i had to pay for the thermostat. Profab was notify by my dealer and denied any responsibilities. I didn't even talk with them after the first time only my dealer did. So the way i approach this is with truth and honesty. After i talk to the warranty department at profab 2 weeks ago and explain the issue i was told they feel for me because they are consumer as well but they are not gonna honor their product.
EMPYRE MEANS NO WARRANTY
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How much did it cost you for the new aquastat?
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I can only assume that they told you that they are a 'consumer' too because the aquastat that failed was a third party electronic item that they had purchased as a consumer and installed on their product. When in fact a flaw in the design of the product causes the product to fail over and over. Also on a side note, you didn't talk to the fact that you did not remedy the issue knowing full well what caused the issue.
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yes honda, i did . like i said before, after reading in a forum that someone had the same problem as me and what he did was to caulk the plate where the thermostat sits,so this is what i did and told my dealer and thought problem fix. But when it happen the second time this is when i notice that it really came from the roof line.As for the aquastat it came straight from the dealer so i don't know where he got it but it was exactly the same one.
honestly, the unit is has a few flaws in term of tightness, when you bend down and look at those grove under the roof line, there is lots space ,1/2 inch and up in some instance. .
As a consumer i'm entitle to my opinion. I defend what i know is right and never step on anybody's toes.
when i buy a good product i let my friend know and vice versa.
when i buy a bad product and i feel i'm being ripped off, i let them know and my friend do the same.
to me honor and respect is more important than money.
Very disappointing when you see that the manufacturer does not want to admit there is a defect.
EMPYRE MEANS NO WARRANTY
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At this point I think we have beat a dead horse and then beat it again for good measure. I am sorry that you have been disappointed by te service that you expected but did not receive.
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You obviously have a bad taste in your mouth, I am not in any way affiliated with them but again I wll say that the dispute could have been handled much better, lets see Karl K and Marty from Mich have both had issues with thier P+M 250's and instead of bashing us as a manufacturer they both have tried to help us resolve issues with our units, Thanks guys, you will be taken care of for your input, this is what helps this industry
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Slim, again from a previous post, i tried and explain the problem on the phone to their warranty department(sharon). it is much easier to explain and detailed the problem on the phone, all she said after my story was the line that she feels as a consumer and it's got nothing to do with profab it's electronics 1 year blablabla and then the phone hang up but not from my side.
I never was angry or using bad language. when there is no way to make someone consider her decision then i assume that she showed her true color.
honestly i don't think my furnace is all that bad other than the defect about not being i would say "snow tight".
that they basically tell me that if snow get behind the aquastat is an eletronic problem i don't bite it and never will.
EMPYRE MEANS NO WARRANTY
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Frankus I sent you a PM, did you get it? I hope it helps.
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I'll be honest and tell you what I hate about my boiler. My buypass door. It isn't very good. Poors out smoke from the door everytime but when its demanding heat. Thats the only thing so far
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When you open the door you have to give it 30 seconds or so for the smoke to clear. I have never had a problem.
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When you open the door you have to give it 30 seconds or so for the smoke to clear. I have never had a problem.
Yea I have tried about everthing. The best I've found is open the door to were the stainless door is still shut. Go get a few logs while leaving it open then come back and open it the rest of the way. Mine still smokes out the main door fairly heavily though. I think its mostly do to the way the wind blows here and the way the boiler is facing. If the wind would blow straight into the door of the stove I wouldn't have a wind problem.
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I just open the door up all the way. Get a couple of logs and by the time I get back it is all set. The wind could have quite a bit to do with it. Mine is under a roof with open sides so that may help a little as well.