Just ran across this thread, and felt compelled to share my experiences. I purchased a SSRII this fall also and had a similar issue. My dealer was also not available, but due to a life threating accident that placed him in the hospital for much of the beginning of the winter.
I too had tons of creosote buildup in the first few days, poor temperature control, and an unbelievable appetite for wood. (~4 full loads per day). It was a very cold week when I started the furnace (first day was January 3), so I didn't know if I was really burning too much wood, but I knew something was very wrong.
What I found in mine furnace was that the controller was set to the factory default settings for the controller, not the settings that Heatmor selects we configuring the furnace. The nameplate on my furnace says it was built in 2011, so I wouldn't be surprised if the controller settings reverted back to original, depending on the memory storage type, after being turned off for 2 years. The induction blower was running between 159 and 185 degrees. I got the blow-off from Heatmor down to the distributor despite my situation. The distributor had me call the rep for another area, which had no experience with the SSRII, but did his best, and got me what I needed.
Took a few days, but Mike @ Heatmor sent the password and settings page down the chain to me, which corrected my problems. To be fair, as an controls/electric engineer, I was able to identify the problem with the controls despite having no experience with the furnace, which I wouldn't expect from most people. Heatmor really needs to do better support in a situation like this, as they have assumed liability for it when they don't provide better data in the manuals other than "leave the controller alone".
I also have entirely new install (all DIY), not just furnace which leaves _many_ variables open. I'm currently running a large forced air heater in the basement to heat an old farmhouse, until I get the radiant floor finished before next season. But now that the kerosene heater is retired and the bill for the electric heat has dropped
, I know that the furnace was the right choice.
I was very disappointed with the fact that Heatmor and the distributor seemed like they didn't want to deal directly with customers at all, especially new ones that are need support on a furnace under warranty. Time will tell for me if the furnace quality will make the support issues worth enduring.
Roxann, I feel your frustration. But once you get the bugs worked out, you'll find that the furnace works much predictably, and much less
Kip
Author
Topic: new heatmor and having huge issues (Read 201770 times)