Thanks for all the suggestions, it really is a sad scenario. Days after the water entered my underground lines it would take 30 minutes to increase my house temp a degree, mind you the boiler was running 180. Over the days the boiler has performed a bit better as I'm sure most has dumped into my basement. I'm going to call ridgewood in hope they will at least pull my lines if that is possible. Did they use the wrong corrugated pipe? Like most I'm afraid it is crushed under the pressure of the dirt. Please offer me some clues what seems wrong with the insulation so I have more ammunition during conversation. Installer did replace my boiler in October because of all the paint. I watched them during the draining process and the helper had all the water draining right into my underground pipes, I told him to stop. The lead installer saw and also told him to stop, and attached a hose. At that time I didn't realize the pipe should have been sealed, figured normal install, these guys are pros. After watching the heavy rain pour into my lines I quickly realized this is not right, and from reading all the forums realized I cant heat underground water it will zap my performance. The 1,000 dollar install did not include trenching, so I spent 2 days digging my deep hole. I did bury by the trench myself, they did put dirt on the closer part of the boiler, I'm assuming to stable the pipe. I was not instructed in any manner to seal the pipe. I feel so cheated, my anger has left me...two installers and not once mention of potential issue with the underground pipe. I have too much stress in my life from business, every time I think about how much I have screwed over by this company I want to rage. I don't want revenge on his company I just want a correct install!... Will Craig the owner see it my way? I know I'm your average install I pay for wood and love a warm house. Well I'm more informed now, how many installs have resulted in flooded pipes? burning more wood? You endorsed the installer. What I have found from the new installer the old one was a piece of dog@#!. Yet the new installer did not inform me of bad install. These installers were recommended by the owner, yet to serve me wrong. I go from paint in my lines to water.... Good Grief I hope know one experiences this ever!. You are good people and thank you for all the constructive replies.